MORGAN BEGO
Austin
Summary
An accomplished and results-driven Management Professional with extensive domestic and international experience in Retail Management, Operations, Team Development, Customer/Employee Relations, Human Resources Management, Budget Development, Financial Control, and Grand Openings. Have demonstrated success in identifying and developing Associates to management positions, improving P&L performance for all venues while providing award-winning operational leadership in highly competitive markets.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive customer and team experiences and optimizing store performance.
Overview
32
32
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
01.2006 - Current
- Direct and manage daily retail sales and operations of flagship, customer service focused, fast-paced, store environment
- Interview, hire, manage, train, motivate, coach and develop Associates, Supervisors and Assistant Managers on how to deliver the Starbucks Experience to our customers
- District Store Manager Trainer and Community Lead for charitable/social causes
- Store Manager Trainer, responsible for training and developing 13 internal and external hire store manager trainees
- Promote/developed 12 associates into management from within the company; decrease employee turnover and increase morale
- Manage budgets, forecasts, cost controls and financials, overseeing full P&L responsibility; District P&L Lead
- Excellence In Leadership Recognition from Regional Director and Vice President; Bravo & Spirit Of Starbucks awards, Store Manager of the Quarter
- Consistent store performance in the areas of: Starbucks Customer Experience, Drive Thru, Store Operations survey results, EcoSure food safety and sanitation audits
- Increased annual sales revenue from $1.5 to $2M focusing on the Starbucks Experience and maximizing efficiency
- Led team in delivering exceptional customer service, enhancing overall customer satisfaction.
- Implemented training programs for staff, improving operational efficiency and team performance.
- Store Manager proxy for district.
Mortgage Loan Counselor
Second Opinion/Cypress Mortgage Company
01.2004 - 01.2006
- Solicited and processed residential mortgage loans; awarded “Outstanding Production 2005”
Specialty Foods Director
Central Market
01.1999 - 01.2004
- Accountable for 48% of total store revenue, supervision of 70 personnel, including managers, supervisors and associates, 12 specialty food departments and $24M in annual sales revenue
- Trainer in leadership, communication and diversity workshops
Sales Area Manager
Army & Air Force Exchange Service
01.1994 - 01.1998
- Promoted from college trainee program to Sales Area Manager
- Managed Hardlines, Softlines, Furniture and Four Seasons stores
- Received “Excellence Award” for customer service, sales and assisting in new Exchange opening in Oklahoma
Education
B.A. - Government, Business
The University of Texas At Austin
Austin, TexasA.A. - Business Management
The University of Maryland
Munich, GermanySkills
- Operations management
- Enhancing operational efficiency
- Expense management
- Profit and loss oversight
- Business growth initiatives
- Collaborative team development
- Human resources leadership
- Improving team performance
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
LANGUAGES
Fluent in English
Conversational German
Timeline
Store Manager
Starbucks Coffee Company
01.2006 - Current
Mortgage Loan Counselor
Second Opinion/Cypress Mortgage Company
01.2004 - 01.2006
Specialty Foods Director
Central Market
01.1999 - 01.2004
Sales Area Manager
Army & Air Force Exchange Service
01.1994 - 01.1998
B.A. - Government, Business
The University of Texas At Austin
A.A. - Business Management
The University of Maryland