Morgan Bell
West Allis
Summary
Dynamic professional with extensive experience in customer relationship management and team collaboration. Recognized for implementing effective customer satisfaction strategies and providing training to new staff, contributing to overall operational efficiency and team success. Paired with social media management experience and with 10+ years of competitive dance experience I come with a strong background in various dance styles and performance experience.
Overview
21
21
years of professional experience
Work History
Senior Business Consultant
We Energies
Milwaukee
07.2022 - Current
- Documented customer interactions in the CRM system accurately.
- Trained new staff on customer service protocols and procedures for the business center.
- Collaborated with team members to enhance customer satisfaction strategies.
- Resolved customer complaints by implementing company policies and procedures.
- Conducted follow-up calls to ensure resolution of customer issues promptly.
- Provided feedback to management on service improvements and trends observed.
- Managed multiple tasks in a fast-paced environment while maintaining professionalism.
- Handled difficult situations with tact, diplomacy, and professionalism.
Department Lead
Hobby Lobby
Menomonee Falls
10.2021 - 06.2022
- Supervised daily operations in retail department to ensure efficient workflow.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Maintained compliance with store policies and safety regulations consistently.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Managed effective stock rotation and inventory placement.
- Utilized pre-determined corporate plans to merchandise new products.
Manager
Selfie WRLD MKE
Brookfield
05.2021 - 10.2021
- Managed social media accounts and scheduled posts using management tools.
- Analyzed performance metrics to refine social media strategies effectively.
- Created visually appealing graphics and videos for diverse social media channels.
- Managed daily operations to ensure smooth customer experiences.
- Supervised staff to maintain high service standards and team morale.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of all operational areas.
Customer Service/Instructor
Southwest YMCA
Greenfield
03.2014 - 04.2020
- Greeted and welcomed guests upon arrival and departure.
- Responded to guest inquiries and resolved issues promptly.
- Answered phones, responded to inquiries, and took messages.
- Designed engaging lesson plans for youth sports programs.
- Instructed participants on sports rules, techniques, and safety practices.
- Instructed classes in ballet, jazz, hip-hop, and contemporary dance styles.
- Maintained a safe, inclusive environment for all students during classes.
Competitive Dancer
STARZ Dance Academy/M&M/School Dance Teams
Muskego
01.2005 - 02.2020
- Choreographed dance routines for various styles and performances.
- Participated in competitive events, showcasing talent and dedication to the craft.
- Developed strong teamwork skills through group practices and performances.
- Learned new choreography quickly, adapting to diverse dance styles efficiently.
- Performed solo routines at competitions and events.
- Attended regular classes to maintain technical proficiency in various styles of dance.
- Utilized social media platforms such as Instagram and YouTube in order promote the team's accomplishments and gain visibility within the competitive dancing community.
- Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
- Maintained peak physical condition through rigorous training, including strength, flexibility, and cardiovascular exercises.
- Performed in various dances, showcasing diverse styles including ballet, modern, jazz, and hip-hop.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06-2019
Skills
- Customer relationship management
- Communication skills
- Team collaboration
- Operational efficiency
- Adaptability to change
- Conflict resolution
- Professionalism
- Competitive dance
- Creativity enhancement
- Powerful stage presence
- Versatile dance styles
- Improvisational skills
Websites
- https://www.instagram.com/morganrbell_/
- https://www.jsonline.com/story/entertainment/2021/05/25/selfie-wrld-milwaukee-museum-taking-pics-open-brookfield/5242259001/
- https://www.tmj4.com/news/local-news/achieve-influencer-status-at-two-new-selfie-studios-around-milwaukee
- https://www.cbs58.com/news/brookfields-selfie-wrld-museum-highlights-the-art-of-good-selfie-taking
Affiliations
UW-Milwaukee D1 College Dance Team Member (1 Year)
References
References available upon request.
Timeline
Senior Business Consultant
We Energies
07.2022 - Current
Department Lead
Hobby Lobby
10.2021 - 06.2022
Manager
Selfie WRLD MKE
05.2021 - 10.2021
Customer Service/Instructor
Southwest YMCA
03.2014 - 04.2020
Competitive Dancer
STARZ Dance Academy/M&M/School Dance Teams
01.2005 - 02.2020
High School Diploma -
Nathan Hale High School