Morgan Benson

Manage a portfolio of three customer accounts supporting daily operational needs and ensuring a positive customer experience.

Coordinate with carriers, warehouses, and internal teams to address service disruptions, and maintain on time performance.

Resolve customer concerns by identifying root causes and collaborating across teams to deliver solutions

Provide proactive communication to keep customers informed on order status, shipment updates, and issue resolution.

Ensured customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.

Developed product knowledge to effectively address customer inquiries and concerns.

Helped drive business by making exceptional quality of service a high priority.

Delivered a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, and marketing teams.

Provided exceptional customer service, ensuring a positive dining experience for all guests.

Managed multiple tables efficiently in fast-paced environment, maintaining high levels of accuracy.

Collaborated with kitchen staff to ensure timely food delivery and order accuracy.