Morgan Berry
Elizabethton,Tennessee
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Costco
09.2023 - 09.2024
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Consultant
Ford
02.2023 - 09.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
Certified Pharmacy Technician
Ballad Health
09.2022 - 02.2023
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Certified Pharmacy Technician
Food City
09.2018 - 09.2022
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Tutor
St. Mary's School
08.2017 - 08.2018
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Monitored student safety while conducting indoor or outdoor activities.
- Developed and coordinated after-school programs and activities.
- Selected nutritious snacks and educational toys for students.
- Maintained confidentiality of records by using appropriate data security methods.
- Addressed diverse learning needs by adapting lesson plans to accommodate different learning styles and abilities.
Education
Bachelor of Arts - English
East Tennessee State University
Johnson City, TN12-2022
Associate of Science - General Science
Northeast State Community College
Blountville, TN05-2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Cash Register Operation
- Sales expertise
- Policy and Procedure Adherence
Certification
- Certified Pharmacy Technician (PTCB)
- Freelance Writing Certification from IAP Career College
Timeline
Sales Associate
Costco
09.2023 - 09.2024
Sales Consultant
Ford
02.2023 - 09.2023
Certified Pharmacy Technician
Ballad Health
09.2022 - 02.2023
Certified Pharmacy Technician
Food City
09.2018 - 09.2022
Tutor
St. Mary's School
08.2017 - 08.2018
Bachelor of Arts - English
East Tennessee State University
Associate of Science - General Science
Northeast State Community College
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