IT Operations Leader with 8+ years of experience owning secure, scalable IT environments in high-growth organizations. Proven track record supporting distributed teams through device management, identity and access controls, cloud infrastructure, and security-first operations. Trusted cross-functional partner to Security, People Ops, and Engineering, with a hands-on approach and extreme ownership mindset.
Hi, I’m
Morgan Berry
IT Operations Leader & Project Manager
Denison,TX
Summary
Overview
9
years of professional experience
3
Years of hands-on supervisory experience
4
years of post-secondary education
Work History
Lamar Trailers
IT Supervisor & Project Manager
2024.01 - Current (2 education.years_Label & 6 education.months_Label)
Job overview
- Owned company-wide IT operations, including endpoint management, identity and access controls, security tooling, and vendor relationships across a multi-location workforce
- Partnered with HR and executive leadership on onboarding and offboarding workflows, ensuring timely hardware provisioning and secure access changes
- Served as the escalation point for complex IT issues, balancing hands-on support with long-term infrastructure and systems planning
- Led and mentored IT support technicians and developers, aligning team priorities with business objectives and fostering a culture of ownership, collaboration, and continuous improvement
- Designed and executed IT and infrastructure project roadmaps using Agile methodologies (sprints, backlogs, Jira), improving delivery predictability and cross-functional collaboration
- Managed IT asset inventory, software licensing, and vendor contracts, driving cost optimization and delivering significant annual savings
- Automated and optimized internal workflows using Microsoft Power Automate and SharePoint, reducing manual workloads and improving operational efficiency across departments
- Acted as the primary liaison between departments, delivering executive-level reporting on system health, risks, and project progress
- Improved the Technology Department’s first-response SLA performance from 60% to 95%.
Lamar Trailers
IT Systems Administrator
2021.01 - 2024.01 (3 education.years_Label)
Job overview
- Supported remote and on-site employees across multiple locations.
- Led the transformation from a fully on-premises environment to a hybrid cloud infrastructure, improving scalability, resilience, and authentication security
- Administered identity and access management systems, implementing SSO and strengthening role-based access controls
- Improved organizational security posture by increasing Microsoft Security compliance from 23% to 80%, significantly reducing vulnerabilities and risk exposure
- Designed and implemented redundant network infrastructure, eliminating recurring outages and achieving zero downtime incidents
- Supported macOS and Windows endpoints, providing device configuration, troubleshooting, patching, and lifecycle management
- Developed and enforced IT policies, security standards, and operational documentation to support compliance and audit readiness
- Managed backup and disaster recovery strategies to protect critical business systems and data
- Collaborated cross-functionally with leadership and operations teams to align infrastructure initiatives with company growth
Lamar Trailers
IT Support Technician Lead
2019.12 - 2021.01 (1 education.year_Label & 1 education.month_Label)
Job overview
- Delivered day-to-day technical support across multiple departments, resolving help desk issues efficiently to minimize downtime and disruption
- Implemented Jira for IT ticketing and sprint tracking, improving response times, visibility, and workload prioritization
- Troubleshot hardware, software, networking, and user access issues in a fast-paced operational environment
- Provided clear, user-friendly communication to non-technical stakeholders, improving overall employee IT experience
- Supported system upgrades, device deployments, and endpoint configurations
Delco Trailers
IT Support Technician
2019.02 - 2019.12 (10 education.months_Label)
Job overview
- Assisted in the setup, configuration, and deployment of company servers to support growing operational demands
- Supported network infrastructure deployment and optimization, contributing to improved performance and scalability
- Administered Google Workspace, managing user lifecycle, groups, permissions, and security policies.
- Provided hands-on support for system configurations, software installations, and troubleshooting under tight timelines
- Collaborated with cross-functional teams during infrastructure rollouts and system upgrades
CAE USA
Multimedia Designer & 3D Developer
2017.01 - 2018.01 (1 education.year_Label)
Job overview
- Collaborated with cross-functional engineering and design teams to develop VR flight simulation environments for military and government training programs
- Contributed to immersive training solutions used by thousands of armed forces personnel in mission-critical scenarios
- Supported development efforts in a fast-paced, highly regulated environment requiring precision, documentation, and teamwork
Education
Southern Arkansas UniversityMagnolia, AR
Bachelors from Computer Science, Studio Art
2014.01 - 2018.01 (4 education.years_Label)
University Overview
- Gained a solid foundation in IT systems, project management, and problem-solving strategies
- Developed skills in collaborative teamwork, process optimization, and strategic planning
- Dean's List recognition for academic excellence
- Active member of a philanthropy-driven sorority, leading community volunteer efforts such as supporting homeless shelters, animal shelters, and environmental cleanups
Skills
UniFi Identity Enterprise VPN & Access Management
Microsoft Entra Endpoint & Device Management
Microsoft Intune, Azure, Portal, etc
Defender Endpoint Security
Access Governance via Azure AD & on-prem AD
Incident Response & Risk Mitigation
Microsoft 365 & Google Workspace
LastPass Password Management Tool
Ubiquiti & Watchdog Networking & Firewall
Acronis Backup & Disaster Recovery
Slack, Jira, Confluence, BitBucket, GitHub
Windows & Mac OS
Hybrid Cloud & SaaS Environments
IT Asset Management, Budgeting, & Vendor Agreements
Timeline
IT Supervisor & Project Manager
Lamar Trailers
2024.01 - Current (2 education.years_Label & 6 education.months_Label)
IT Systems Administrator
Lamar Trailers
2021.01 - 2024.01 (3 education.years_Label)
IT Support Technician Lead
Lamar Trailers
2019.12 - 2021.01 (1 education.year_Label & 1 education.month_Label)
IT Support Technician
Delco Trailers
2019.02 - 2019.12 (10 education.months_Label)
Multimedia Designer & 3D Developer
CAE USA
2017.01 - 2018.01 (1 education.year_Label)
Southern Arkansas University
Bachelors from Computer Science, Studio Art
2014.01 - 2018.01 (4 education.years_Label)
Accomplishments
Accomplishments
- Reduced network outages to zero through redundant infrastructure design
- Increased security compliance by 57% through targeted controls and policy enforcement
- Led company-wide cloud transition improving scalability and authentication security
- Delivered cost savings through vendor optimization and license management
Professional Development
Professional Development
- EntreLeadership Summit (2025) - Attended a leadership and business growth conference focused on actionable strategies in entrepreneurship, team management, and organizational development. Enhanced personal development through workshops on leadership mindset, communication skills, and effective decision-making. Gained insights to drive both professional and personal growth.
- Global Leadership Summit (2024, 2025) - Absorbed insights from expert speakers on innovative leadership practices, fostering collaboration, and driving transformational change within organizations. Developed skills in vision-setting, influence, and adaptive leadership to enhance team performance and organizational impact.
- E3 Success Summit (2022-2024) - Participated annually in the E3 Success Summit to refine leadership capabilities, foster team dynamics, and promote personal and professional growth. The summit provided valuable insights into adult and child development, enhancing mentorship strategies and supporting overall organizational success.