Morgan Bishop
Maineville,OH
Summary
Dynamic professional with a proven ability to create visually appealing and strategically designed store displays that enhance customer experiences and drive sales. Expertise in current retail trends combined with a strong background in content creation and analytics ensures impactful brand engagement and outreach. Demonstrated success in effective collaboration within teams while adapting to the fast-paced nature of retail environments. Skilled in leveraging insights to develop and execute successful social media strategies that resonate with target audiences.
Overview
8
8
years of professional experience
Work History
District Visual Merchandiser
SalonCentric
10.2024 - Current
- Developed and executed visual merchandising strategies across multiple locations to enhance brand visibility.
- Trained and mentored staff on effective display techniques and product placement for optimal customer engagement.
- Collaborated with marketing teams to align visual merchandising initiatives with promotional campaigns and seasonal trends.
- Analyzed sales data to refine merchandise displays, improving customer flow and increasing product interest.
- Implemented store layout improvements based on traffic patterns, enhancing overall shopping experience and accessibility.
- Conducted regular site visits to assess compliance with corporate visual standards, providing actionable feedback to teams.
Sales Associate/Key Holder
SalonCentric
03.2022 - Current
- Greets customers and helps with product questions, selections, and purchases.
- Maintains a clean sales floor, and straightens and faces merchandise.
- Uses the POS system to process sales, returns, online orders, and gift card activations.
- Builds customer loyalty and retention by delivering excellent shopping experiences.
- Increases customer engagement through social media platforms, Instagram, Facebook, and TikTok. Maintaining very strong customer relationships.
- Monitors the online presence of the company's brand to engage with users, strengthen customer relationships, and increase sales.
- Oversees social media presence and aligns posts to include branding and trending ideas by creating original, unique content.
Assistant Store Manager
SalonCentric
08.2021 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed over 100 customer calls per week.
Assistant Store Manager
Cole Haan
05.2019 - 06.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Completed routine store inventories.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed nightly store and team performance audits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
Key Holder
Calvin Klein
01.2018 - 03.2019
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Restaurant Waitress - To Go
Outback Steakhouse
03.2018 - 10.2018
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Upsold high-profit items such as appetizers to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Managed up to 10 orders at once through businesses To-Go system.
Education
Bachelor of Science - Fashion Merchandising And Marketing
Arkansas State University
Jonesboro, AR05-2027
Skills
- Visual merchandising
- Brand positioning
- Customer engagement
- Sales analysis
- Content creation
- Social media strategy
- Customer relationship management
Timeline
District Visual Merchandiser
SalonCentric
10.2024 - Current
Sales Associate/Key Holder
SalonCentric
03.2022 - Current
Assistant Store Manager
SalonCentric
08.2021 - 02.2022
Assistant Store Manager
Cole Haan
05.2019 - 06.2021
Restaurant Waitress - To Go
Outback Steakhouse
03.2018 - 10.2018
Key Holder
Calvin Klein
01.2018 - 03.2019
Bachelor of Science - Fashion Merchandising And Marketing
Arkansas State University