Morgan Blake
Philadelphia,PA
Summary
Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
6
6
years of professional experience
Work History
General Manager
Bread Garden Cafes
11.2022 - Current
- Managed labor implementations, hiring, training, schedules, and contract negotiations.
- Managed a team of 50+ baristas spread throughout four locations, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability leading to continuous record-breaking sales.
- Developed and maintained close relationships with small vendors as a method of supplying the business with local products.
Floor Manager
Bread Garden Market
04.2020 - 11.2022
- Trained in wine and cheese, deli, grocery, produce, coffee bar, and cashiering.
- Managed a team of 20+ employees to maintain smooth-running operations on the shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating products.
Store Associate
Bread Garden Market
07.2018 - 04.2020
- Cross-trained in cashiering, produce, and barista during this time.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Arts - Global Health
University of Iowa
Iowa City05.2020
Bachelor of Arts - Health Sciences
University of Iowa
Iowa City05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Customer Relations
- Inventory Control
- Verbal and written communication
- Labor Cost Controls
- Interpersonal Skills
- Marketing
- Vendor Sourcing
Timeline
General Manager
Bread Garden Cafes
11.2022 - Current
Floor Manager
Bread Garden Market
04.2020 - 11.2022
Store Associate
Bread Garden Market
07.2018 - 04.2020
Bachelor of Arts - Global Health
University of Iowa
Bachelor of Arts - Health Sciences
University of Iowa
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