Morgan Bohman
Oconomowoc,Wisconsin
Summary
Highly-motivated emploee with a strong desire to take on new challenges. Unparallel work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Master of multitasking and time management. Would be a full time asset to any company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Self Employed
MAB Exams
Oconomowoc, WI
06.2012 - Current
- Completed all day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance. Familiar with Microsoft and Google platforms as well as EPIC.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed all equipment, inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills. My business thrived on building client rapport.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Including, but not limited to, sensitive materials.
- Created my own travel arrangements, scheduling, and correspondence as needed to complete each contract successfully.
- Developed and maintained filing systems for confidential documents and records.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of client interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored junior team members and managed employee relationships. This included onboarding of newly hired contractors.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Phlebotomy Certificate - Phlebotomy
Waukesha County Technical College
Pewaukee, WI12-2007
Some College (No Degree) - Educational Interpreter For The Deaf
Northcentral Technical College
Wausau, WISkills
- Self-Directed
- Calm Under Pressure
- Decision-Making
- Microsoft Word
- MS Office
- First Aid/CPR
- Remote Office Availability
- Interpersonal Communication
- Clerical Support
- EPIC trained
- Teamwork and Cooperation
- Conflict resolution techniques
- Database recordkeeping
- HIPAA compliant
- Inbound and Outbound Calling
- Scheduling
- Appointment Scheduling
- Call Management
- Report Preparation
- Medical terminology knowledge
- Professional telephone demeanor
- Quality Assurance Controls
Affiliations
- Serves as president of local charity group for our school district.
- Volunteers regularly at local schools.
Certification
- BLS and CPR certified.
Languages
American Sign Language
Professional
Spanish
Limited
Timeline
Self Employed
MAB Exams
06.2012 - Current
Phlebotomy Certificate - Phlebotomy
Waukesha County Technical College
Some College (No Degree) - Educational Interpreter For The Deaf
Northcentral Technical College