Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Botts

Rossville,Georgia

Summary

Proficient Shift Manager knowledgeable about money handling and team management. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Eager to develop and advance professionally into a more challenging position

Overview

7
7
years of professional experience

Work History

Shift Manager

Champy's Chicken
09.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.

Bartender

Old Chicago Pizza
03.2021 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Thatchers Barbecue
07.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Complied with CDC guidelines to uphold a clean and safe work environment during COVID-19 pandemic.

Server/Host/Cook

Jenkins Buffet
08.2016 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained food safety and sanitation standards.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Education

Bachelor of Science - Organizational Leadership

Dalton State College
Dalton, GA
05.2025

High School Diploma -

Gordon Lee High School
Chickamauga, GA
05.2019

Skills

  • Complex Problem-Solving
  • Payment Processing
  • Cash Handling
  • Handling Customer Complaints
  • Liquor, Beer and Wine Knowledge
  • Dining Room Management
  • Clear and Effective Communication
  • Customer Relationship Management
  • Guest Satisfaction

Timeline

Shift Manager

Champy's Chicken
09.2022 - Current

Bartender

Old Chicago Pizza
03.2021 - 06.2022

Server

Thatchers Barbecue
07.2019 - 07.2021

Server/Host/Cook

Jenkins Buffet
08.2016 - 07.2019

Bachelor of Science - Organizational Leadership

Dalton State College

High School Diploma -

Gordon Lee High School

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Morgan Botts