Morgan Bowen
Belmont,VT
Summary
Retail and food systems professional with nearly ten years of experience in organic agriculture and retail management. Expertise in vendor relationship management, product storytelling, and community engagement within mission-driven food businesses. Proven track record in supply chain operations from farm production to retail merchandising, with strong skills in building relationships and supporting product launches.
Overview
10
10
years of professional experience
Work History
Produce Manager
Tree Bird Market
Hood River, Oregon
08.2024 - 05.2025
- Oversaw daily operations of produce department at community-focused retail market, managing vendor relationships and ensuring efficient inventory flow.
- Coordinated produce ordering and receiving, maintaining communication with regional suppliers to ensure consistent product availability and quality.
- Implemented standard operating procedures that improved workflow efficiency and product organization.
- Supported merchandising and seasonal product promotion through in-store displays and social media engagement.
- Fostered collaborative team culture while managing staff and maintaining strong customer relationships centered around seasonal produce and regional sourcing.
Small Diversified Organic Farm Management
Various Farms
, Pennsylvania, Vermont, Oregon, Washington
01.2015 - 01.2025
- Managed greenhouse and field production for diversified organic farms, coordinating seasonal crop planning and field operations to ensure efficient production documentation.
- Maintained organic and Non-GMO compliance, supporting certification requirements with thorough recordkeeping to uphold organic standards.
- Engaged directly with more than 250 CSA members and community stakeholders through markets and events, building strong relationships while educating customers about seasonal crops, sustainable agriculture, and regional food systems.
- Engaged with over 250 CSA members and community stakeholders at markets and events, fostering relationships and educating on seasonal crops and sustainable agriculture.
Seasonal Customer Support Associate (Remote)
King Arthur Baking Company
, Remote
08.2022 - 12.2022
- Delivered high-volume customer support during peak holiday season, guiding customers in product selection, baking techniques, and order resolution.
- Cultivated positive brand experience through effective communication in fast-paced remote support environment.
- Resolved customer complaints and provided effective solutions.
- Assisted customers with product inquiries and order placements.
- Maintained knowledge of King Arthur Baking products and promotions.
Member Services Professional & Marketing Assistant (Remote)
Thrive Market
, Remote
01.2022 - 12.2022
- Delivered high-touch customer support via phone, live chat, and email, enhancing member engagement for national online grocery retailer.
- Resolved order, delivery, and product inquiries, prioritizing customer retention and fostering long-term member satisfaction.
- Conducted personalized shopping consultations for members with specific dietary needs, helping guide purchasing decisions and build trust with the brand.
- Coordinated product photography updates, communicated with partner brands, and managed documentation with marketing team to facilitate product launches and promotions.
- National online grocery retailer
Education
Bachelor of Science - Psychology
Washington State University (Online)
06-2027
Associate Degree - Environmental Science
Harrisburg Area Community College
12-2019
Skills
- Product merchandising
- Inventory coordination and documentation
- Customer support and CRM
- Google Workspace applications
- Microsoft Office suite
- Remote collaboration tools
- Community engagement
- Effective communication
Timeline
Produce Manager
Tree Bird Market
08.2024 - 05.2025
Seasonal Customer Support Associate (Remote)
King Arthur Baking Company
08.2022 - 12.2022
Member Services Professional & Marketing Assistant (Remote)
Thrive Market
01.2022 - 12.2022
Small Diversified Organic Farm Management
Various Farms
01.2015 - 01.2025
Bachelor of Science - Psychology
Washington State University (Online)
Associate Degree - Environmental Science
Harrisburg Area Community College