Summary
Overview
Work History
Education
Timeline
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Morgan Bowman

Black Canyon City,AZ

Summary

Adept at driving project success and enhancing customer trust, I leveraged critical thinking and spreadsheet tracking to streamline operations at Mears Group Inc and Discover Financial Services. My proactive approach in fraud detection and project coordination significantly improved client satisfaction and operational efficiency, showcasing my multitasking abilities and professionalism without relying on numerical data.

Overview

6
6
years of professional experience

Work History

Project Coordinator

Mears Group Inc
10.2021 - 08.2024
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Created job files for each project and maintained current data in each file.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Responded to requests for information on materials to inquiring parties.
  • Managed Bluestake call ins and expiration dates.
  • Spoke with city inspectors and engineers for pre-con dates.
  • Traffic control coordination with cities, subs and barricade companies.
  • Reviewed invoices for Bore footages, traffic control set-ups, slurry orders & restoration.
  • Created as-built for internal crew attached with an attached invoice for billing.
  • Scheduled slurry, restoration, off duty officers, Vac-trucks & private locates for utilities.
  • Reviewed plans and permits ensuring everything matched and dates were current.

Fraud Specialist

Discover Finacial Services
06.2018 - 10.2021
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.

Education

High School Diploma -

Greenway High School
Phoenix, AZ
05-2018

Timeline

Project Coordinator

Mears Group Inc
10.2021 - 08.2024

Fraud Specialist

Discover Finacial Services
06.2018 - 10.2021

High School Diploma -

Greenway High School

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Morgan Bowman