Morgan Boyd
WInchester,IN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Secretary
Shaffer Goldrush
Albany, IN
08.2015 - Current
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Basketball Coach
Randolph Central School Cooperation
Winchester, IN
09.2018 - 09.2023
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
- Motivated players to reach their maximum potential through positive reinforcement techniques.
Customer Service Representative
Uhaul Moving And Storage
Killeen, TX
06.2013 - 12.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Winchester Community High School
Winchester, IN06-2012
Affiliations
I love spending time with my kiddos; they wrestle and play football as well as show animals in 4h.
Languages
English
Professional
References
References available upon request.
Timeline
Basketball Coach
Randolph Central School Cooperation
09.2018 - 09.2023
Secretary
Shaffer Goldrush
08.2015 - Current
Customer Service Representative
Uhaul Moving And Storage
06.2013 - 12.2013
High School Diploma -
Winchester Community High School