Morgan Braswell

• Designed over 80 specialty bundt cakes for weddings, birthdays, and graduations on daily basis.
• Kept work area safe and sanitized by washing kitchen utensils, tools, and countertops.
• Managed material inventory for chiller and cooler and stocked shelves.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Operated and maintained bakery equipment, including ovens, mixers, and frosting materials.

• Self-taught knowledge in programs such as Photoshop, Indesign, Illustrator, Nomad Sculpt, and Blender.
• Often opened up seasonal art commissions for friends and followers.
• Developed creative solutions that drove engagement with published content.
• Frequently communicated with clientele to establish scopes and initial sketches of the project; patiently administered all requests and ideals to achieve the customer's vision

• Baked, decorated and displayed 100 of donuts per guidelines by accurately mixing, dividing, shaping, and proofing.
• Rotated product in coolers and freezers according to FIFO processes.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• When particularly busy, became flexible around BOH and FOH, helping take orders and helping out frosters.

• Followed orders from head chef to establish productive and timely preparation of meals.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Addressed and resolved customer complaints as a cash coordinator to increase trust and satisfaction.
• Communicated with other vendors inside Universal Studios to negotiate prices for bulk ingredients and reduce costs.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Scheduled office meetings and client appointments for staff teams.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Confirmed relevant guest information and payment methods to prevent fraud.

Used internal software to process reservations, check-ins and check-outs.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Decorated cakes, cupcakes and other pastries according to customer requests.
• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Helped customers complete purchases, locate items, and join reward programs.
• Promoted offerings by expression passion for company brand, products, services and solutions to customers.