Summary
Overview
Work History
Education
Skills
Timeline
Server

Morgan Brazeau

Wauwatosa,WI

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

10
10
years of professional experience

Work History

Lead Administrator

Envoy Airlines
01.2024 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Ensured consistent quality in all departmental outputs by implementing rigorous quality assurance processes and procedures.
  • Improved internal communication by establishing clear channels for information sharing and collaboration.
  • Simplified budget management tasks by creating user-friendly financial tracking tools for team use.
  • Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
  • Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
  • Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
  • Conducted detailed job analyses to ensure job descriptions accurately reflected roles, attracting more qualified candidates.

Server

Leffs lucky Town
10.2021 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees on restaurant procedures and plating techniques.
  • Reviewed existing processes and made recommendations for improvement where necessary.
  • Built strong relationships with suppliers in order to secure favorable terms for materials used.

PSE Clerk

United Postal Service
11.2019 - 11.2021
  • Assisted customers with their postal needs, such as sending packages and buying stamps.
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Processed money orders, certified letters, and other payment transactions.
  • Cleaned equipment regularly for proper functioning of machines used in the facility.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Billing Representative

Aurora Health Care
04.2015 - 11.2019
  • Reviewed and processed customer invoices, credits, and payments accurately.
  • Maintained detailed records of billing information in the company's database.
  • Performed data entry to update customer accounts with payment details.
  • Researched discrepancies between customer invoices and payments received.
  • Investigated customer complaints related to billing issues.
  • Processed credit card payments from customers using secure online systems.
  • Ensured accuracy of all financial transactions by verifying information against source documents.
  • Collaborated with other departments to resolve any outstanding billing issues quickly.
  • Assisted with training new staff members on proper billing procedures and protocols.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Processed and sent invoices, adjustments and credit memos to customers.

Education

High School Diploma -

Wauwatosa East Hight School
06.2013

Skills

  • Data Analysis
  • Team Development
  • Operations Management
  • Financial Leadership
  • Customer Service
  • Onboarding and Training
  • Product Development
  • Reporting and documentation
  • Multitasking
  • Team building
  • Training and mentoring
  • Job description creation
  • Interviewing skills
  • Recruitment planning
  • Applicant tracking management
  • Orientation preparation

Timeline

Lead Administrator

Envoy Airlines
01.2024 - Current

Server

Leffs lucky Town
10.2021 - Current

PSE Clerk

United Postal Service
11.2019 - 11.2021

Billing Representative

Aurora Health Care
04.2015 - 11.2019

High School Diploma -

Wauwatosa East Hight School

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Morgan Brazeau