Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Brenneman

Medina,OH

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

2
2
years of professional experience

Work History

Team Member

Falcon Outfitters
Bowling Green, OH
09.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Manager on Duty

Fireworks Planet
Medina, OH
06.2024 - 08.2024
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Fierce Tanning
Medina, OH
02.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

BBA - HR Management

Bowling Green State University
Bowling Green, OH
05.2027

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork
  • Cash Handling
  • Cleaning
  • Flexible Schedule

Timeline

Manager on Duty

Fireworks Planet
06.2024 - 08.2024

Team Member

Falcon Outfitters
09.2023 - Current

Customer Service Representative

Fierce Tanning
02.2023 - 04.2024

BBA - HR Management

Bowling Green State University

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Morgan Brenneman