Morgan Brightman
Tampa
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Manager
Chick-fil-A
03.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Manager
Armature Works
08.2023 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Fuzzy's Taco Shop
10.2022 - 06.2023
- Monitored store performance and identified opportunities for improvement.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Established employee development plan, setting clear expectations for team members.
- Established performance metrics and tracked progress against organizational goals.
General Manager
Burger 21
12.2020 - 09.2022
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Provided clear direction and set priorities for accomplishing desired actions and results.
Assistant Manager
Burger 21
12.2017 - 12.2020
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Assistant Coordinator
Laura Burchfield Events
09.2014 - 12.2017
- Processed invoices and prepared purchase orders as needed.
- Provided technical assistance with computer systems related tasks such as troubleshooting hardware and software problems.
- Prepared documents such as contracts, memos, letters and other correspondence materials.
- Served as liaison between departments within the organization to facilitate communication and collaboration.
Store Manager
General Nutrition Center
11.2010 - 11.2014
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Tracked store inventory and ordered new products to prevent shortages.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
Education
No Degree - Accounting And Finance
Georgia Gwinnett College
Lawrenceville, GASkills
- Project Planning
- Team leadership
- Food Preparation and Safety
- Labor Cost Controls
- Verbal and Written Communication
- Event Management
- Staff Motivation
- Strategic Planning
- Problem Resolution
- Customer service
Timeline
Manager
Chick-fil-A
03.2024 - 03.2025
Operations Manager
Armature Works
08.2023 - 12.2023
General Manager
Fuzzy's Taco Shop
10.2022 - 06.2023
General Manager
Burger 21
12.2020 - 09.2022
Assistant Manager
Burger 21
12.2017 - 12.2020
Assistant Coordinator
Laura Burchfield Events
09.2014 - 12.2017
Store Manager
General Nutrition Center
11.2010 - 11.2014
No Degree - Accounting And Finance
Georgia Gwinnett College
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