Morgan Brooks
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Rooms Controller
Hyatt Regency Lake Tahoe
04.2023 - 09.2023
- Assisted in reintroducing Rooms Control department and creating daily operational assignments
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Inspecting rooms and adjusting inventory per housekeeping needs
- Multi tasking with different operational system
- Coordinating with Housekeeping and Front office daily to insure guest preferences are accommodated
- Assigning all rooms for incoming guests daily
Front Desk Agent
Hyatt Regency Lake Tahoe
01.2022 - 04.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Place guest requests, as well as assist with luggage request
- Successfully complete the hotel's system roll over during night audit, and trustingly handle carious situations and concerns that arise during an overnight shift
Restaurant Hostess
Hyatt Regency Lake Tahoe
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Managing the nightly operation of restaurant sections
Beach Supervisor
Hyatt Regency Lake Tahoe
04.2021 - 09.2021
- Supervised beach staff, ensuring efficient allocation of resources and personnel for optimal coverage.
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
- Upheld positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Marine Biology
California State University - Long Beach
Long Beach, CA05.2025
Skills
- Multitasking Skills
- Excellent Oral and Written Communication
- Problem Solving Aptitude
- Adaptability and Flexibility
- Upselling Skills
- Organizational Capabilities
- Guest Relations
- Front Office Operations
- Proficient in Microsoft Office
Timeline
Rooms Controller
Hyatt Regency Lake Tahoe
04.2023 - 09.2023
Front Desk Agent
Hyatt Regency Lake Tahoe
01.2022 - 04.2023
Restaurant Hostess
Hyatt Regency Lake Tahoe
09.2021 - 01.2022
Beach Supervisor
Hyatt Regency Lake Tahoe
04.2021 - 09.2021
Bachelor of Science - Marine Biology
California State University - Long Beach
Similar Profiles
Andrianina Holda RAKOTOARISOAAndrianina Holda RAKOTOARISOA
Food and Beverage Supervisor at Hyatt Regency Lake Tahoe Resort And SpaFood and Beverage Supervisor at Hyatt Regency Lake Tahoe Resort And Spa
Alexiss DicuAlexiss Dicu
VIP Services Agent at Grand Lodge Casino at Hyatt Regency Lake TahoeVIP Services Agent at Grand Lodge Casino at Hyatt Regency Lake Tahoe
Delilah FlemingDelilah Fleming
Bartender and Cocktail Waitress at Hyatt Regency Lake TahoeBartender and Cocktail Waitress at Hyatt Regency Lake Tahoe