Morgan Brooks
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Rooms Controller
Hyatt Regency Lake Tahoe
2023.04 - 2023.09
- Assisted in reintroducing Rooms Control department and creating daily operational assignments
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Inspecting rooms and adjusting inventory per housekeeping needs
- Multi tasking with different operational system
- Coordinating with Housekeeping and Front office daily to insure guest preferences are accommodated
- Assigning all rooms for incoming guests daily
Front Desk Agent
Hyatt Regency Lake Tahoe
2022.01 - 2023.04
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Place guest requests, as well as assist with luggage request
- Successfully complete the hotel's system roll over during night audit, and trustingly handle carious situations and concerns that arise during an overnight shift
Restaurant Hostess
Hyatt Regency Lake Tahoe
2021.09 - 2022.01
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Managing the nightly operation of restaurant sections
Beach Supervisor
Hyatt Regency Lake Tahoe
2021.04 - 2021.09
- Supervised beach staff, ensuring efficient allocation of resources and personnel for optimal coverage.
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
- Upheld positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Marine Biology
California State University - Long Beach
Long Beach, CA05.2025
Skills
- Multitasking Skills
- Excellent Oral and Written Communication
- Problem Solving Aptitude
- Adaptability and Flexibility
- Upselling Skills
- Organizational Capabilities
- Guest Relations
- Front Office Operations
- Proficient in Microsoft Office
Timeline
Rooms Controller
Hyatt Regency Lake Tahoe
2023.04 - 2023.09
Front Desk Agent
Hyatt Regency Lake Tahoe
2022.01 - 2023.04
Restaurant Hostess
Hyatt Regency Lake Tahoe
2021.09 - 2022.01
Beach Supervisor
Hyatt Regency Lake Tahoe
2021.04 - 2021.09
Bachelor of Science - Marine Biology
California State University - Long Beach
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