Morgan Brosseau
Sandy
Summary
Seeking a position with an organization where I contribute my skills for the organization success.
Diligent administrative assistant with background in managing office operations for the auto industry. Proven track record of improving workflow and ensuring smooth daily operations. Demonstrated skills in problem-solving and customer service.
Overview
11
11
years of professional experience
Work History
Operations
Spectrum Acceptance
04.2019 - Current
- Managed accounts that needed be closed out due to pay offs, charge offs, buyback and unwinds
- Managed dealer risk involving tracking and enforcing title limits
- Received and processed any notifications of insurance lapse
- Assisted in processing insurance claims
- Managed accounts payable receipts of all vendors
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Coordinated logistics operations, streamlining processes for improved productivity.
- Streamlined mail processing operations, reducing sorting errors significantly.
- Provided feedback to management to improve operations.
- Organized and maintained supplies to support office operations.
- Scheduled pickups and deliveries to maintain smooth operations.
- Prepared reports and documentation for bank audits
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Finance/Office Manager
Cj’s Premier Auto
10.2014 - 03.2019
- Trained office employees
- Managed accounts and relations with wholesales and auto auctions
- Processed Audits and reports for Utah State Tax Commission.
- Updated and maintained business license, Sales licenses.
- Managed accounts
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Responsible for producing revenue for the dealership by selling finance and insurance programs
- Complete paperwork and ensure the proper guarantee of checks, collections of money due and collection of vehicle receivables.
- Assist and support the efforts of sales managers to ensure all deals are structed to achieve reasonable profit and customer satisfaction
- Trained and mentored front desk staff to enhance service quality and customer satisfaction.
- Developed standard operating procedures for front office tasks, improving operational consistency.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Acted as point of contact for vendor collaboration for contracted services.
Education
High School Diploma -
Weston High School
Weston, UT01.2005
Skills
- Operations auditing
- Customer service
- Active listening
- Data entry
- Payment processing
- Scheduling
- Microsoft outlook
- Paperwork processing
- Administrative support
- Account updating
- Stock management
Timeline
Operations
Spectrum Acceptance
04.2019 - Current
Finance/Office Manager
Cj’s Premier Auto
10.2014 - 03.2019
High School Diploma -
Weston High School