Morgan Broussard
Sulphur,LA
Summary
Adept at navigating insurance portals and upholding patient confidentiality, my position at Riceland Surgery Center honed my expertise in HIPAA compliance and insurance verification. Demonstrating meticulous attention to detail and superior coordination skills, I've significantly enhanced patient communication and streamlined medical operations, ensuring accuracy and efficiency in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist/Medical Records Clerk
Riceland Surgery Center
05.2021 - 10.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Cashier
Walmart
01.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Donut Palace
09.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Secretary
VIP CONTRACTING
07.2017 - 08.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Sulphur High School
Sulphur, LA05.2017
Skills
- Access to many insurance and authorization portals
- Able to use many different medical scheduling programs
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Eligibility Determination
- Data entry proficiency
- Coverage and Authorizations
- Coordination and Scheduling
Timeline
Insurance Verification Specialist/Medical Records Clerk
Riceland Surgery Center
05.2021 - 10.2024
Cashier
Walmart
01.2020 - 05.2021
Cashier
Donut Palace
09.2018 - 12.2019
Secretary
VIP CONTRACTING
07.2017 - 08.2018
High School Diploma -
Sulphur High School
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