Morgan Brown
Pontotoc,MS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Industrial Maintenance Technician
Blue Springs Metals
09.2023 - Current
- Enhanced equipment efficiency by performing routine maintenance and troubleshooting tasks.
- Reduced machine downtime by conducting regular inspections and identifying potential issues.
- Improved production output with timely repairs and adjustments to machinery.
- Increased workplace safety by ensuring proper functioning of all equipment and systems.
Construction Worker
A&J Contracting
07.2022 - 09.2023
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Mentored junior team members, providing guidance on construction methods and techniques to improve their skillsets over time.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Sales Associate
Peeples Building Materials
04.2016 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and knowledge of products.
- Developed strong relationships with clients by offering personalized solutions for their construction projects.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Secured repeat business by maintaining close contact with clients after successful project completion and ensuring ongoing satisfaction with products supplied.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Infantry Mortarman
US Army
04.2010 - 07.2016
- Enhanced team efficiency by developing and implementing effective mortar training programs.
- Increased mission success rate by conducting thorough pre-mission planning and threat assessments.
- Improved unit readiness by maintaining and repairing mortar systems and associated equipment.
- Reduced risk of friendly fire incidents through strict adherence to safety protocols during live-fire exercises.
Education
High School Diploma -
North Pontotoc
Pontotoc, MS05.2004
Skills
- Equipment Maintenance
- Schematics
- Lockout and tagout procedures
- Mechanical Troubleshooting
- Blueprints
- Variable Frequency Drives
- Lubrication Techniques
- Pneumatic Systems Maintenance
- Carpentry
- Materials Loading
- OSHA
- Worksite preparation
- Equipment Operation
- Material Transport
- Worksite safety
- Team Collaboration
- Product Demonstration
- Goal-Oriented
- Sales closing
- Multitasking Abilities
- Time Management
- Problem-solving aptitude
- Product and service knowledge
Timeline
Industrial Maintenance Technician
Blue Springs Metals
09.2023 - Current
Construction Worker
A&J Contracting
07.2022 - 09.2023
Sales Associate
Peeples Building Materials
04.2016 - 07.2022
Infantry Mortarman
US Army
04.2010 - 07.2016
High School Diploma -
North Pontotoc
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