MORGAN BROWN
Panama City Beach,Florida
Summary
Highly organized and detail-oriented professional with extensive knowledge of medical terminology, disease processes, and coding systems. Demonstrates a strong ability to prioritize tasks efficiently and accurately assign codes in compliance with regulatory guidelines. Experienced in effective collaboration with physicians, healthcare providers, and insurance companies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
Old Florida Fish House
10.2018 - Current
- Maintaining confidentiality of sensitive customer data in accordance with company policies, a skill transferrable to handling patient information in compliance with HIPAA.
- Collaborated with manager to contribute to maintaining exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients, and preparation techniques while implementing innovative strategies to increase sales and profitability of the bar.
- Supervised team of bartenders to ensure compliance with health and safety regulations as well as training on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Utilized POS system efficiently when taking orders from customers ensuring accuracy of orders placed.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory, ensuring zero discrepancies, which directly relate to ensuring accuracy in medical coding.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty as well as resolving customer complaint escalations efficiently and professionally, preserving the establishment's reputation for excellent service, a skill that will be valuable in managing billing disputes and coding errors.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Brand Ambassador Team Lead
THE PASSION GROUP MARKETING AGENCY
03.2014 - 05.2018
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
- Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
- Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
- Represent companies at trade association meetings to promote products.
- Train and direct workers engaged in developing and producing advertisements.
- Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support, and action, to further campaign goals. While medical coding may not be in direct customer-facing roles, these skills are essential when working with healthcare providers or patients to resolve billing issues or follow up on claims.
- Ensured compliance with all applicable laws when conducting promotional activities in various markets which directly relates to adherence to coding standards, healthcare laws and insurance guidelines that are essential to ensure compliant billing and reimbursement.
Waitress
HOOK'D PIER BAR AND GRILL
05.2016 - 08.2017
- Demonstrated excellent customer service and communication skills while working in a fast-paced environment which translates into dealing with patients, insurance companies, and healthcare providers to ensure accurate billing and proper claim processing.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Performed opening and closing duties such as setting up, breaking down workstations, and restocking supplies
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Adhere to all established policies and procedures related to serving alcohol responsibly which proves the ability to follow HIPAA laws to protect patient privacy. Additionally, this correlates to adhering to coding guidelines to ensure accurate claims and avoid fraud or billing errors.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service which demonstrate ability to handle various billing and coding tasks simultaneously, manage deadlines and work efficiently in a fast paced environment.
Call Center Customer Service Representative
GENERAL DYNAMICS
08.2014 - 05.2015
- Review insurance policy terms and handle private customer information to determine whether a particular loss is covered by insurance which strengthens experience in working with sensitive information as a medical coder to ensure privacy and confidentiality.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. This translates to the accuracy that is equally as vital in medical billing and coding, as coders must record precise diagnostic codes, procedures, and billing information in patient records.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Updated and maintained database with accurate customer information and timely data entry.
Medical Record Management
HEALTH POINT MEDICAL GROUP
08.2013 - 10.2013
- Keep records of materials filed or removed, using logbooks or computer systems.
- Gather materials to be filed from departments or employees.
- Find and retrieve information from files in response to requests from authorized users.
- Scan or read incoming materials to determine how and where they should be classified or filed.
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
- Skilled in using various software applications and programs including EHR software.
Education
MAY '14 - Cosmetology in US
Haney Technical Center
MAY '13 - Completed coursework towards Sports Medicine in US
Gulf Coast State College
No Degree - Medical Billing And Coding Certification
DeVry University Chicago Campus
Chicago, IL10.2024
Skills
- Customer Service
- POS System Proficiency
- Knowledge of Local and National Regulations and guidelines
- ICD-10-PCS, ICD-10-CM, HCPCS Coding
- 3M Coding and Reimbursement Software
- EHR proficient
- HIPAA Compliance
- Clinical Documentation
- Records Accuracy
- Anatomy knowledge
- Revenue Cycle Management
Certification
Licensed Cosmetologist
Jobseeking
Seeking an entry-level coding position to utilize newly acquired skills learned to grow in coder role. Eligible to sit for exam upon graduation.
Timeline
Head Bartender
Old Florida Fish House
10.2018 - Current
Waitress
HOOK'D PIER BAR AND GRILL
05.2016 - 08.2017
Call Center Customer Service Representative
GENERAL DYNAMICS
08.2014 - 05.2015
Brand Ambassador Team Lead
THE PASSION GROUP MARKETING AGENCY
03.2014 - 05.2018
Medical Record Management
HEALTH POINT MEDICAL GROUP
08.2013 - 10.2013
MAY '14 - Cosmetology in US
Haney Technical Center
MAY '13 - Completed coursework towards Sports Medicine in US
Gulf Coast State College
No Degree - Medical Billing And Coding Certification
DeVry University Chicago Campus
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