Julia Dunagan
Dawsonville,GA
Summary
Job Objective: To obtain a permanent, long term position at a goal oriented company with hopes of future career training and advancement.
Overview
12
12
years of professional experience
Work History
Project Manager
Cogent Technology Resource LLC
Tucker, GA
01.2024 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Maintained accurate records of all payroll transactions.
- Tracked profitability and expenses.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Customer Service Support
Aaron Overhead Doors
Milton, GA
02.2023 - 01.2024
- Maintained positive working relationship with fellow staff and management.
- Scheduled and coordinated consults with potential customers and service technicians.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
Operations Manager
Generator Supercenter of North Atlanta
Atlanta, GA
03.2021 - 03.2022
- Oversee generator installation projects.
- Coordinated on-site estimates.
- Converted on-site estimates to new sales to active projects.
- Maintained high attention to detail.
- Coordinated sales through accounting/ordering software online through the company's Costco sales program.
- Ordered generators and all necessary equipment and coordinated billing for all orders.
Service Dispatcher
Andy Lewis Hobson HVAC
Gainesville, GA
09.2019 - 03.2021
- Main contact for all customer requests.
- Management of yearly maintenance contracts.
- Increased company sales by 200 new agreements sold with a renewal rate of 95%.
- Worked with the sales manager to follow up on sales made.
- Maintained the daily schedule for 6 technicians.
- Coordinate requests for Google reviews from customers growing the business from 3.5 stars to 4.6 in 4 months.
- Processing/Scheduling work order requests in a timely manner.
Elderly Caretaker
Dunagan Family Trust and Properties
Gainesville , GA
11.2018 - 09.2019
- I spent some time as caretaker for both of my elderly grandparents helping them maintain their health, household as well as property management of their multiple rentals in the Hall County area.
Internet Sales Coordinator
RV World of Georgia
03.2017 - 11.2018
- Responded to customers in a timely manner offering top level customer service and support.
- Answered all questions regarding product and sales.
- Followed up on all leads until customer need satisfied.
- Utilized all resources to gather information regarding product, specs, service, customization, warranties, pricing, etc.
- Averaged 100 calls a day.
Service Dispatcher
Lawson Air Conditioning and Plumbing / CSR
Gainesville, GA
09.2013 - 07.2015
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Prepared daily work and run schedules.
- Worked with invoice processing and filing management for service department.
- Coordinated service repairs and scheduling for customers.
- Utilized data entry skills to update customer information, inventory, and equipment lists in OnePlus software.
Assistant Project Manager
C.M. Kitchens Construction
04.2012 - 04.2013
- Assist project managers surrounding ongoing projects as well as bidding process.
- Procured and organized project documents, reports and files.
- Creation and distribution of marketing material.
- Prepared project schedules for PM.
- Updated online cloud data storage with current drawings/plans and distribute accordingly.
- Utilized KIP.
- Handled any general office responsibilities such as solicitations, supply orders, shipping, incoming/outgoing mail, etc.
Operations Manager
GSD Holdings, Club Level Limousine/Beacon Information Services
2007 - 2011
- Answered main telephone line for company.
- Provided client service and support.
- Coordinated all steps of reservation booking.
- Worked with affiliate companies to maintain positive networking relationships.
- Managed driver schedules and assignments.
- Monthly operations and financial reporting
- Processed and maintained all sensitive legal documents and records regarding cases.
Regional Sales and Support Representative
NTN Wireless Inc
2005 - 2007
- Served as main sales and support contact for designated regions of the United States.
- Completed incoming and outbound sales calls regarding hospitality equipment and services
- Acted as customer and technical support liaison.
- Maintained current and potential customer database and sales targets in lateral markets.
Education
Cosmetology -
GA Institute Of Cosmetology
Gainesville, GA01.2011
High School Diploma -
North Hall High School
Gainesville, GA05.1997
Skills
- Staff Management
- Operations Monitoring
- Department Oversight
- Proficiency in Microsoft Office Suite
- 90 WPM
- Strong data entry and clerical skills
- Quick learner
- Excellent people skills
- Provides above and beyond customer service
- Flexible personality and willingness to help
- Ability to multitask in a fast-paced environment
References
Ashleigh Thurman: Previously on my team at GSC as Project Coordinator and now Operations Manager - 678.360.0424.
Marc Rainwater previously Service Manager for Andy Lewis Hobson HVAC - 678.409.4800
Nate Belche Operations Manager / Andy Lewis Hobson HVAC - 678.790.6082
Debbie Lawson Davis Owner / Lawson HVAC & Plumbing - 770.536.2301
Lori Griffith NTN Wireless - 404.428.5269
Angela Martin Instructor / GA Institute of Cosmetology - 706.974.7999
Timeline
Project Manager
Cogent Technology Resource LLC
01.2024 - Current
Customer Service Support
Aaron Overhead Doors
02.2023 - 01.2024
Operations Manager
Generator Supercenter of North Atlanta
03.2021 - 03.2022
Service Dispatcher
Andy Lewis Hobson HVAC
09.2019 - 03.2021
Elderly Caretaker
Dunagan Family Trust and Properties
11.2018 - 09.2019
Internet Sales Coordinator
RV World of Georgia
03.2017 - 11.2018
Service Dispatcher
Lawson Air Conditioning and Plumbing / CSR
09.2013 - 07.2015
Assistant Project Manager
C.M. Kitchens Construction
04.2012 - 04.2013
Operations Manager
GSD Holdings, Club Level Limousine/Beacon Information Services
2007 - 2011
Regional Sales and Support Representative
NTN Wireless Inc
2005 - 2007
Cosmetology -
GA Institute Of Cosmetology
High School Diploma -
North Hall High School
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