Summary
Overview
Work History
Education
Skills
Timeline
Generic

MORGAN BURNS

Cleveland,OH

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Retention Specialist

New York Life Insurance Co
Cleveland, OH
10.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Re-established customer's faith in company by providing best retention offers available.

Customer Service Representative

New York Life Insurance Co
Tampa, FL
10.2021 - 10.2022
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Project Administrator

American Interiors
Cleveland, OH
12.2019 - 06.2020
  • Responsible for assisting the project management team in planning, coordinating and overseeing all day to day tasks.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Organize and review acknowledgements from all vendors to ensure accuracy and lead times
  • Assisted with coordinating project schedules and communicate installation dates with install company and end users
  • Assist with field measuring and coordination of site measurements as needed
  • Maintain detailed project documentation, including documentation of key project decisions and customer requests/revisions

Showroom Coordinator/ Office Manager

American Interiors
Cleveland, OH
05.2018 - 01.2020
  • Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Maintained organized filing system of paper and electronic documents.
  • Managed multiple calendars and contacts within Outlook.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Sales Associate

Old Navy
Fairlawn, OH
11.2016 - 05.2018
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Calculated pricing, applied discounts and collected payment to process transactions.

Education

Bachelor of Arts - Business And Organizational Communications

University Of Akron
05.2018

Skills

  • Event planning
  • Project management
  • Strong communication
  • Fast learner
  • Team player
  • Hard working
  • Motivated and dedicated
  • Budgeting
  • Interpersonal skills
  • Proposals

Timeline

Retention Specialist

New York Life Insurance Co
10.2022 - Current

Customer Service Representative

New York Life Insurance Co
10.2021 - 10.2022

Project Administrator

American Interiors
12.2019 - 06.2020

Showroom Coordinator/ Office Manager

American Interiors
05.2018 - 01.2020

Sales Associate

Old Navy
11.2016 - 05.2018

Bachelor of Arts - Business And Organizational Communications

University Of Akron
MORGAN BURNS