MORGAN BURNS
Cleveland,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Retention Specialist
New York Life Insurance Co
Cleveland, OH
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Re-established customer's faith in company by providing best retention offers available.
Customer Service Representative
New York Life Insurance Co
Tampa, FL
10.2021 - 10.2022
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Project Administrator
American Interiors
Cleveland, OH
12.2019 - 06.2020
- Responsible for assisting the project management team in planning, coordinating and overseeing all day to day tasks.
- Reported to supervisors weekly regarding project progress, site problems and labor status.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Organize and review acknowledgements from all vendors to ensure accuracy and lead times
- Assisted with coordinating project schedules and communicate installation dates with install company and end users
- Assist with field measuring and coordination of site measurements as needed
- Maintain detailed project documentation, including documentation of key project decisions and customer requests/revisions
Showroom Coordinator/ Office Manager
American Interiors
Cleveland, OH
05.2018 - 01.2020
- Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Received and routed incoming calls and correspondence to promote timely communication.
- Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts within Outlook.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Sales Associate
Old Navy
Fairlawn, OH
11.2016 - 05.2018
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts and collected payment to process transactions.
Education
Bachelor of Arts - Business And Organizational Communications
University Of Akron
05.2018
Skills
- Event planning
- Project management
- Strong communication
- Fast learner
- Team player
- Hard working
- Motivated and dedicated
- Budgeting
- Interpersonal skills
- Proposals
Timeline
Retention Specialist
New York Life Insurance Co
10.2022 - Current
Customer Service Representative
New York Life Insurance Co
10.2021 - 10.2022
Project Administrator
American Interiors
12.2019 - 06.2020
Showroom Coordinator/ Office Manager
American Interiors
05.2018 - 01.2020
Sales Associate
Old Navy
11.2016 - 05.2018
Bachelor of Arts - Business And Organizational Communications
University Of Akron
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