Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Retention Specialist
New York Life Insurance Co
Cleveland, OH
10.2022 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Re-established customer's faith in company by providing best retention offers available.
Customer Service Representative
New York Life Insurance Co
Tampa, FL
10.2021 - 10.2022
Assisted customers in making payments on accounts and setting up payment plans.
Reviewed customer account information to determine current issues and potential solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Responsible for assisting the project management team in planning, coordinating and overseeing all day to day tasks.
Reported to supervisors weekly regarding project progress, site problems and labor status.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Organize and review acknowledgements from all vendors to ensure accuracy and lead times
Assisted with coordinating project schedules and communicate installation dates with install company and end users
Assist with field measuring and coordination of site measurements as needed
Maintain detailed project documentation, including documentation of key project decisions and customer requests/revisions
Showroom Coordinator/ Office Manager
American Interiors
Cleveland, OH
05.2018 - 01.2020
Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Received and routed incoming calls and correspondence to promote timely communication.
Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Maintained organized filing system of paper and electronic documents.
Managed multiple calendars and contacts within Outlook.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sales Associate
Old Navy
Fairlawn, OH
11.2016 - 05.2018
Helped customers by answering questions and locating merchandise.
Initiated friendly conversation with customers to determine level of assistance required.
Calculated pricing, applied discounts and collected payment to process transactions.
Education
Bachelor of Arts - Business And Organizational Communications
University Of Akron
05.2018
Skills
Event planning
Project management
Strong communication
Fast learner
Team player
Hard working
Motivated and dedicated
Budgeting
Interpersonal skills
Proposals
Timeline
Retention Specialist
New York Life Insurance Co
10.2022 - Current
Customer Service Representative
New York Life Insurance Co
10.2021 - 10.2022
Project Administrator
American Interiors
12.2019 - 06.2020
Showroom Coordinator/ Office Manager
American Interiors
05.2018 - 01.2020
Sales Associate
Old Navy
11.2016 - 05.2018
Bachelor of Arts - Business And Organizational Communications
University Of Akron
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