MORGAN BUTLER
Frisco,TX
Summary
Dynamic and resilient product management professional with a strong foundation in communication, crisis management, and collaborative leadership. Proven ability to efficiently solve problems by adapting to new challenges and leveraging expertise to foster cross-functional collaboration, particularly in remote work environments. Skilled at empathetically listening to clients to design metrics of success, create testable hypotheses, and effectively prioritize product needs. Passionate about driving product strategy, using data-driven decision-making, and implementing Agile methodologies to consistently deliver high-quality products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CONFIGURATION CONSULTANT/OPERATIONS SPECIALIST/OPERATIONS ANALYST
Unite Us
05.2021 - Current
- Developed educational materials, providing training, consolidating frequently asked questions, collecting and configuring large datasets, entering data, and maintaining company and contact records using a customer relationship management (CRM) tool
- Configured community-based organizations, customers, and custom forms with multi-layered conditional logic
- Adhered to configuration specifics for 48 states and prospected for new sales contacts.
- Designed a database of 4,000 forms; compiling, categorizing, and hyperlinking information from 7 unique systems, enabling the operations department to track historical changes and implement a quality assurance process.
- Implemented a new intake method that reduced build time by at least 50% in collaboration with the customer team, project management, and the Network Success team.
- Trained a team of 10 members on short notice to create 40 forms as a deliverable for a multimillion dollar customer contract, creating a flow chart detailing the decision making process for adding logic.
- Chaired an employee resource group, facilitating a space for colleagues to grow, connect, and soothe burnout
- Developed a complex data analysis tool in Google sheets to graphically show customer trends and holistically assess evolving operational needs
- Guided the operations department transition from Hubspot to Salesforce with a Churnzero integration, collaborating to identify possible pain points for teams with diverging needs to ensure client needs are met.
HEALTHCARE ASSISTANT
Harefield Hospital & Combined Support
11.2018 - 01.2020
- Collaborated with nurses to analyze abnormal test results and update patients' treatment plan to provide high quality care to 30 patients daily.
- Communicated with general practitioners of transplant patients to obtain lab results and monitor medication dosages, ensuring continuity of care.
- Managed a clinic for 40 patients with transplant, VAD, and heart failure conditions, providing clear directions.
- Optimized supply rooms on 6 wards, ensuring elimination of expired materials and equipment accessibility, reducing waste.
- Provided personalized care to patients with learning disabilities, neurodegenerative disorders, and the elderly population by teaching techniques to increase personal agency.
ADMISSIONS COORDINATOR
Glen Oaks Hospital
10.2014 - 08.2018
- Supported a cross-functional team by facilitating patient intake processes, gathering demographic information, and streamlining paperwork procedures to establish comprehensive patient records
- Leveraged active listening and verbal de-escalation techniques to effectively manage the concerns of psychiatric patients, resulting in an 80% reduction of holds and chemical restraints on night shift.
- Trained 23 intake staff members, developing comprehensive procedural guides and visual aids to standardize intake procedures and ensure consistency in service delivery.
- Conducted patient surveys and spearheaded optimization of admissions flow, reducing wait times by over 40% and enhancing patient satisfaction.
- Implemented a systematic handoff protocol to enhance communication clarity and ensure seamless patient care transitions.
- Facilitated hospital-to-hospital communication, ensuring the accurate exchange of pertinent patient information required for inbound and outbound patient transfers.
- Initiated pre-authorization utilization review with Cigna, Aetna, UBH, BCBS, Medicare, Medicaid, TRICARE, and many managed care plans which expedited payment for services rendered and reduced the risk of unaccounted for coverage gaps.
SCRIBE/TRAINER
Physassist
03.2015 - 05.2016
- Diligently charted information about patient visits using the subjective, objective, assessment plan (SOAP) structure to create precise and accurate medical records for billing compliance.
- Tended to 15-20 patient records concurrently, updating the physician about key patient information to optimize flow and decrease wait times.
- Instructed new scribes and colleagues on the use of T-Systems and EPIC and location based hospital policies to increase colleagues' self efficacy.
Education
Master of Science - Clinical Neuropsychiatry
King's College London
London, England01.2019
Bachelor of Science - Sociology And Pre-Medicine
Texas A&M University-Commerce
Commerce, TX01.2017
Skills
- Formidable technology proficiency encompassing Microsoft Word, Excel, PowerPoint, EPIC, T-Systems, Electronic Health Record (EHR), Hubspot, Salesforce, ChurnZero, Asana, Atlassian, and Jira
- A/B Testing
- Agile Methodologies
- Data-driven decision-making
- Teamwork and Collaboration
- Research Design
- Product Strategy
- AI Proficiency: Practical experience with ChatGPT, utilizing AI for data analysis, and integrating AI-driven solutions to enhance product features Actively expanding knowledge in generative AI and its applications in product management
- Attention to Detail
- Project Planning
- Time Management
- KPI Tracking
Certification
- Professional Scrum Product Owner II
- Handle With Care
- Full-Stack Development Certification
- Verbal De-escalation & HIPPA Training
- International Travel Safety: Safe Passage
- SOAP Notes Training
- ICD 10 Coding
- Lean Six Sigma Black Belt
Publications
Pick S, Rojas-Aguiluz M, Butler M, et al. (2020) Dissociation and interoception in functional neurological disorder. Cogn Neuropsychiatry. 2020 Jul;25(4):294-311.
Hobbies
- Technology Repair: Enhancing technical proficiency and problem-solving skills through the repair and maintenance of various electronic devices.
- Knitting: Practicing attention to detail, patience, and creativity through complex knitting projects.
- Creating Adaptive Devices: Innovating and designing custom adaptive devices to improve personal functionality and user experience.
Timeline
CONFIGURATION CONSULTANT/OPERATIONS SPECIALIST/OPERATIONS ANALYST
Unite Us
05.2021 - Current
HEALTHCARE ASSISTANT
Harefield Hospital & Combined Support
11.2018 - 01.2020
SCRIBE/TRAINER
Physassist
03.2015 - 05.2016
ADMISSIONS COORDINATOR
Glen Oaks Hospital
10.2014 - 08.2018
Master of Science - Clinical Neuropsychiatry
King's College London
Bachelor of Science - Sociology And Pre-Medicine
Texas A&M University-Commerce
- Professional Scrum Product Owner II
- Handle With Care
- Full-Stack Development Certification
- Verbal De-escalation & HIPPA Training
- International Travel Safety: Safe Passage
- SOAP Notes Training
- ICD 10 Coding
- Lean Six Sigma Black Belt
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