Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Caballero

Yoakum,TX

Summary

Dynamic leader with a proven track record at Dollar General, enhancing customer satisfaction and team performance through expert staff management and budget control. Excelled in customer service and complex problem-solving, achieving significant improvements in employee engagement and operational efficiency. Skilled in goal setting and performance evaluations, driving success and fostering a culture of continuous improvement.

Overview

10
10
years of professional experience

Work History

Manager

Dollar General
03.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Retail Sales Associate

Bea's Place
01.2016 - 10.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Newspaper Carrier

Victoria Advocate News Paper
02.2016 - 03.2017
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 300 homes daily.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.

Drive-Thru Cashier

Dairy Queen Grill & Chill
10.2015 - 01.2016
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.

Retail Sales Associate

Tiger Tote
10.2014 - 10.2015
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Goose Creek Memorial High School
Baytown, TX
06-2014

No Degree - Mechanical Engineering

Victoria College
Victoria, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Staff management
  • Goal setting
  • Policy implementation
  • Performance evaluations
  • Budget control

Timeline

Manager

Dollar General
03.2018 - Current

Newspaper Carrier

Victoria Advocate News Paper
02.2016 - 03.2017

Retail Sales Associate

Bea's Place
01.2016 - 10.2017

Drive-Thru Cashier

Dairy Queen Grill & Chill
10.2015 - 01.2016

Retail Sales Associate

Tiger Tote
10.2014 - 10.2015

High School Diploma -

Goose Creek Memorial High School

No Degree - Mechanical Engineering

Victoria College

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Morgan Caballero