Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Calles

Clarksville,TN

Summary

Reliable team player, that is eager to learn and grow with a great department.

Administrative professional, prepared and results-driven. Expertise in managing calendars, coordinating meetings, and handling correspondence. Collaborates effectively in team environments and adapts seamlessly to changing priorities. Known for strong organizational skills and reliability.

Overview

18
18
years of professional experience

Work History

Safety Program Manager

Tennessee Department of Safety and Homeland Security
Nashville, TN
10.2025 - Current
  • Managed project timelines, ensuring alignment with departmental goals and regulatory compliance.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Met with project stakeholders on a regular basis to assess progress and make adjustments.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Developed and maintained logistics workflows, procedures and reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Administrative Services Assistant 4

Tennessee Department of Safety and Homeland Security
Nashville, TN
02.2024 - 10.2025
  • Provide Customer Service and resolve queries over the telephone.
  • Process histories for new and current employees within the Department.
  • Process Claims with Corvel by researching/providing documentation.
  • Organized domestic travel and hotel accommodations for board members.
  • Scan/organize old paper files into digital files.
  • Work with the legal team on providing documentation for open record requests, including redaction.
  • Process Blue Team incidents that have gone through the chain of command.
  • Assisting Captain, Lieutenant, and Sergeants with any tasks they might have.
  • Update Department employees' information in IAPRO.
  • Monitor 3 sets of emails.
  • Assist with Blue Team Training.
  • Process/Store NERTS, Lost/Stolen Affidavits, and LEOSA & TOWs.
  • Review the investigators' case files to ensure everything is there.

Administrative Services Assistant 3

Tennessee Department of Safety and Homeland Security
Nashville, TN
08.2022 - 02.2024
  • Provide Customer Service and resolve queries over the telephone.
  • Process histories for new and current employees within the Department.
  • Process Claims with Corvel by researching/providing documentation.
  • Organized domestic travel and hotel accommodations for board members.
  • Scan/organize old paper files into digital files.
  • Work with the legal team on providing documentation for open record requests, including redaction.
  • Process Blue Team incidents that have gone through the chain of command.
  • Assisting Captain, Lieutenant, and Sergeants with any tasks they might have.
  • Update Department employees' information in IAPRO.
  • Monitor 3 sets of emails.
  • Assist with Blue Team Training.
  • Process/Store NERTS, Lost/Stolen Affidavits, and LEOSA & TOWs.
  • Review the investigators' case files to ensure everything is there.

Regulatory Administrative Assistant 2

Tennessee Department of Commerce and Insurance
Nashville, TN
01.2020 - 08.2022
  • Organized domestic travel and hotel accommodations for board members.
  • Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments for NCEES (National Council of Examiners for Engineering and Surveying).
  • Submitting paperwork for the board members to get paid for any travel or meetings they attend.
  • Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
  • Assisted with projects, including organizing physical and digital files for proper tracking, and required record-keeper.
  • Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
  • Attending board meetings for Engineers (every other month), Appraisers, and Land Surveyors (every quarter).
  • Managed incoming and outgoing mail, packages, and faxes.
  • Organized and updated file systems, keeping records easily retrievable.
  • Working applications for licensure for Engineers, Architects, Land Surveyors, Soil Scientists, and Geologists.
  • Proctoring exams for geologists through ASBOG (National Association of State Boards of Geology), twice a year.

Customer Service Representative 2

Tennessee Department of Commerce and Insurance
Nashville, TN
07.2018 - 01.2020
  • Kept customer information secure and confidential.
  • Anticipated needs and resolve problems to keep customers happy.
  • Tracked orders and resolved shipping issues.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Met inbound customer needs while maintaining strict performance targets.
  • Answering 40-60 calls a day while also answering emails that were sent in by customers.
  • Assisting callers with new applications, renewals, or any questions they might have about their license.

Dispatcher 3

Tennessee Highway Patrol Dispatch
Nashville, TN
05.2015 - 05.2018
  • Supported communications center operations with filing, typing, copying, scanning, and maintaining updated files and reports.
  • Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel.
  • Input traffic stops run driver licenses, registrations, criminal histories, and checking to see if anyone has any warrants.
  • Dispatch the troopers over the radio to incidents that the county may give us.
  • Answer calls from the public on reckless drivers, motorist assists, and even accidents.
  • During the shift, there would be anywhere from 20 to 35 troopers on with 23 different counties.
  • Trainer for the new dispatchers, which would be 10 weeks on covering the phone, radio, and cad system.
  • Logged all calls with details in dispatch logs and databases.
  • Maintained detailed operational records covering assignments and completed work.
  • Mobilized teams quickly for emergency needs, calling in team members to meet demands.
  • Maintained grace and sound judgment in communication with diverse agencies, including police, fire, animal control, and emergency medical services.
  • Gathered all pertinent information from the caller to determine the type of assistance to be dispatched.
  • Recorded and maintained all radio transmissions and telephone calls.
  • Coordinated, monitored, and assisted with operations via telephone and radio.
  • Determined necessary responses to callers based on situational details, dispatching appropriate services.
  • Gained a deeper understanding of emergency situations by asking targeted questions.
  • Supplemented caller details with additional information from available databases.
  • Prepared paperwork and announcements such as BOLOs for officers.

Corrections Officer

Department of Corrections
Nashville, TN
12.2013 - 05.2015
  • An officer would cover anywhere from 128 to 143 inmates with one other officer.
  • Make sure that the inmates that go to outside jobs would get breakfast/ lunch and medication before they are able to leave the compound.
  • Any inmates that leave the compound must be frisk searched and upon their return must be stripped searched. During the day we must keep communications with each other over the radio on who enters the compound or leaves, when we have callouts for activities that are going on during that day, and other officers on the main compound with any questions that we might have.
  • Any issues that the inmates are having must first come to the officers before going to either unit managers, counselors, or even the shift commander.
  • During the day it’s nonstop with either cell searches, anyone coming into or leaving the compound, kitchen deliveries, inmates commissary, inmate searches, and security checks.

Unit Supply Specialist

TN National Guard
Nashville, TN
04.2008 - 10.2014
  • Computed, recorded, and proofread data, records, and reports.
  • Performed heavy bank reconciliations and cash flow statements.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Created solutions in the areas of inventory, sales reporting, distribution, and product upgrades that led to system improvements and streamlined processes.

Education

High School -

Northeast High School
CLARKSVILLE, TN
05-2008

Skills

  • Multitasking
  • Customer service
  • Written communication
  • Records retrieval
  • Adobe
  • Spreadsheet tracking
  • Document management
  • Verbal communication
  • Database administration

Timeline

Safety Program Manager

Tennessee Department of Safety and Homeland Security
10.2025 - Current

Administrative Services Assistant 4

Tennessee Department of Safety and Homeland Security
02.2024 - 10.2025

Administrative Services Assistant 3

Tennessee Department of Safety and Homeland Security
08.2022 - 02.2024

Regulatory Administrative Assistant 2

Tennessee Department of Commerce and Insurance
01.2020 - 08.2022

Customer Service Representative 2

Tennessee Department of Commerce and Insurance
07.2018 - 01.2020

Dispatcher 3

Tennessee Highway Patrol Dispatch
05.2015 - 05.2018

Corrections Officer

Department of Corrections
12.2013 - 05.2015

Unit Supply Specialist

TN National Guard
04.2008 - 10.2014

High School -

Northeast High School
Morgan Calles