Morgan Cantu
Galesburg,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
DD Homes Network
04.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Cashier/Customer Service
Caseys Store
12.2022 - 04.2023
- Welcomed patrons.
- Processed customer transactions accurately and efficiently.
- Maintained store cleanliness.
- Handled final procedures to secure and shut down the premises.
- Initiated start-of-day procedures to open the store.
Hotel Manager
Quality Inn and Suites
10.2021 - 02.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Cashier/Customer Service
Steak N Shake
06.2021 - 01.2022
- Facilitated accurate order-taking via drive-thru headset.
- Welcomed patrons entering the restaurant.
- Ensured consistent availability and cleanliness of supplies.
- Prepared various shakes and malts when required.
- Helped with dressing food as needed
Caregiver
Great Lakes Home Care Unlimited
10.2019 - 01.2020
- Help clients with daily activities
- Help with showering
- Cooking
- Cleaning
- Giving medicine
Education
High school diploma -
R O W V A Sr High School
Galesburg, ILSkills
- Cash Handling
- Computer Work
- Home Care
- Laundry
- Management
- Restaurant experience
- Guest Services
- Customer service
- Cooking
- Medication Administration
- Developmental Disabilities Experience
- Front desk
- Dementia Care
- Meal Preparation
- Hotel experience
- Cleaning Experience
- Personal assistant experience
- POS
- Caregiving
- Bartending
- Data collection
- Hotel Management
- Communication skills
- Senior Care
- Alzheimer's Care
- Night Audit
Certification
- CPR Certification
- Driver's License
- Food Handler Certification
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Direct Support Professional
DD Homes Network
04.2023 - Current
Cashier/Customer Service
Caseys Store
12.2022 - 04.2023
Hotel Manager
Quality Inn and Suites
10.2021 - 02.2022
Cashier/Customer Service
Steak N Shake
06.2021 - 01.2022
Caregiver
Great Lakes Home Care Unlimited
10.2019 - 01.2020
High school diploma -
R O W V A Sr High School
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