Morgan Carns
Cochran,GA
Summary
Communications officer with 10 years of experience and 3 years in a supervisory role overseeing a team of 7. Certified in GCIC, TAC, CPR, CTO, Supervisor, and CCH. Proven track record in operations management, strategic planning, and crisis management, ensuring effective team performance and regulatory compliance. Strong communication and problem-solving skills utilized to navigate complex challenges and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
911 Communications Officer/ Officer in Charge
Twiggs County Sheriff’s Office
11.2018 - Current
- Answer 911 and admin phones
- Transfer calls to appropriate place
- Dispatch calls to on duty deputies, fire department, and call EMS
- Enter information into CAD system
- Enter warrants onto GCIC
- Run tags and driver license on GCIC
- Criminal and driver histories upon deputies request
- Background checks for the public
- Access to CCH (Computerized Criminal History) to modify individual’s criminal histories
- Read and understand a criminal history and driver history
- Make schedules
- Oversee seven communication officers
- Answer job related question and provide accurate information
911 Communications Officer
Twiggs County Sheriff’s Office
12.2013 - 09.2018
- Answer 911 and admin phones
- Enter information into CAD system
- Dispatch calls to deputies, fire department, and call EMS
- Run driver licenses and tags on GCIC
- Run criminal and driver histories
- Enter warrants onto GCIC
- Background checks for the public
- Read and understand criminal and driver histories
911 Communications Officer
Bleckley County Sheriff’s Office
06.2013 - 12.2013
- Answer 911 and admin phones.
- Enter information into CAD system.
- Dispatch calls to on duty deputies, police officers, fire department, and EMS
- Run driver licenses and tags on GCIC
Cashier
McDonald's
03.2012 - 06.2013
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had.
- Stocked shelves with merchandise when needed.
- Operated cash register and processed efficient and accurate cash, check, debit and credit card payments.
Education
Associate of Science - Pre-Nursing
Georgia Military College - Milledgeville
Milledgeville, GAHigh School Diploma -
Bleckley County High School
Cochran, GA05-2013
Skills
- Client support
- Analytical decision-making
- Issue resolution
- Task management
- Leadership in teams
- Innovative thinking
- Critical analysis
- Strong work ethic
- Organizational planning
- Detail-oriented scheduling
- Effective communication
- Microsoft Office proficiency
Timeline
911 Communications Officer/ Officer in Charge
Twiggs County Sheriff’s Office
11.2018 - Current
911 Communications Officer
Twiggs County Sheriff’s Office
12.2013 - 09.2018
911 Communications Officer
Bleckley County Sheriff’s Office
06.2013 - 12.2013
Cashier
McDonald's
03.2012 - 06.2013
High School Diploma -
Bleckley County High School
Associate of Science - Pre-Nursing
Georgia Military College - Milledgeville