Morgan Carter
Fort Worth,TX
Summary
Determined individual with in-depth knowledge of property management, database management, prospecting, and marketing. Efficient and organized achiever equipped with strong interpersonal, leadership, and customer service skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Catalyst Multifamily Management
Fort Worth, TX
10.2021 - Current
- Compiled maintenance and repair requests and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Administered operations to handle needs of more than 280 tenants across 192 property units.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Utilized Yardi to keep record of financial transactions and rental applications
Leasing Agent & Assistant Manager
Oxford Enterprises Management
Lake Worth, TX
06.2018 - 03.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Boosted and maintained occupancy by leveraging market knowledge and successful promotional strategies
- Distributed and followed up on tenant renewal notices
- Performed background, reference and credit checks as part of screening process of prospective tenants using RealID
- Utilized ResMan to keep record of financial transactions and rental applications
- Conducted lease agreements using Blue Moon and other community policies/documents using Docusign
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant conflicts and complaints promptly and appropriately
- Administered operations to handle needs of more than 500 tenants across 396 property units.
Tanning Consultant and Assistant Manager
Planet Tan
North Richland Hills, TX
08.2017 - 05.2018
- Educated clients on health and safety of tanning facility and procedures
- Implemented and coached up-selling strategies such as recommending accessories and informing clients on promotions and complementary purchases to boost revenue and increase customer satisfaction ratings
- Utilized SunLync to record daily check ins and purchases
- Maintained records related to sales and inventory availability using company inventory management software
- Engaged with customers to effectively build rapport and lasting relationships
Bartender
Trophy Ranch
Fort Worth, TX
02.2017 - 01.2018
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Consulted with managers to organize special events and promotions.
- Improved and applied social media marketing strategies to increase patronage.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Hostess and Server
Logan's Roadhouse
Hurst, TX
01.2017 - 06.2017
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Party Host and Assistant Manager
Mountasia Family Fun Center
North Richland Hills, TX
03.2012 - 01.2014
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed inventory control and back stock
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Prepared and served meals, beverages and desserts to party guests
Education
High School Diploma -
Winfree Academy
North Richland Hills05.2014
Skills
- Database management
- Relationship building and retention
- Telephone and email etiquette
- Strong communication and interpersonal skills
- Able to grasp new concepts quickly and efficiently
- Knowledgeable in Microsoft Office, ResMan, Yardi/CRM, Blue Moon, Google Drive, DocuSign
- Fair Housing Regulations
- Time Management
- Financial Management
- 70 WPM
Timeline
Assistant Manager
Catalyst Multifamily Management
10.2021 - Current
Leasing Agent & Assistant Manager
Oxford Enterprises Management
06.2018 - 03.2021
Tanning Consultant and Assistant Manager
Planet Tan
08.2017 - 05.2018
Bartender
Trophy Ranch
02.2017 - 01.2018
Hostess and Server
Logan's Roadhouse
01.2017 - 06.2017
Party Host and Assistant Manager
Mountasia Family Fun Center
03.2012 - 01.2014
High School Diploma -
Winfree Academy
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