Morgan Carter
Morristown,NJ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart
11.2020 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Managed schedules, accepted time off requests, and found coverage for short shifts
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Built strong relationships with customers through positive attitude and attentive response
- Assisted in the recruitment of new team members, hiring the highest qualified to build a team of top performers
Cashier/Personal Shopper
Shoprite
11.2020 - 01.2021
- Operated cash registers and processed payments
- Managed cash drawers and maintained financial accuracy
- Stocked and organized shelves
- Fulfilled customer orders and located required products.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Tracked substitutions and informed customers of changes
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes
- Worked productively with customers to meet order requirements and service expectations
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Provided product advice to customers to help select the most suitable items for individual needs
Cashier
KIDS FOOT LOCKER
08.2018 - 07.2020
- Greeted customers entering the store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering the store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds, and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Intern
New York Public Library Literacy Leaders Program
09.2017 - 06.2018
- Gained insight into children's behavior and mindset
- Developed lesson plans for teaching children in Grades 1-2 how to read
- Participated in courses to prepare for teaching children to read.
- Analyzed problems and worked with teams to develop solutions
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Prepared project presentations and reports to assist senior staff
Education
Beauty School -
Christine Valmy International School of Esthetics & Cosmetology
Pine Brook, NJ06.2023
College -
The City College of New York
New York, NY11.2021
High School Diploma, U.S. History, Biology, Literature, Government -
The Young Women's School of East Harlem
New York, NY06.2019
Skills
- Quick learner with excellent communication skills
- Collaborative team member with strong problem-solving abilities
- Highly organized and task-oriented
- Energetic and affable with a strong work ethic
- Schedule Management
- Production Monitoring
- Performance Monitoring
- Teamwork and Collaboration
- Staff Education and Training
- Conflict Resolution
- Goal Setting
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Sales expertise
- Client Service
Timeline
Team Lead
Walmart
11.2020 - 11.2022
Cashier/Personal Shopper
Shoprite
11.2020 - 01.2021
Cashier
KIDS FOOT LOCKER
08.2018 - 07.2020
Intern
New York Public Library Literacy Leaders Program
09.2017 - 06.2018
Beauty School -
Christine Valmy International School of Esthetics & Cosmetology
College -
The City College of New York
High School Diploma, U.S. History, Biology, Literature, Government -
The Young Women's School of East Harlem