Morgan Carter
San Marcos,Texas
Summary
Highly-motivated employee with vast experience in many areas and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager in Training
Journeys
San Marcos, TX
02.2022 - 02.2024
- Developed and implemented training plans for new employees.
- Provided coaching and mentoring to team members on a regular basis.
- Established objectives for individual departments and monitored their progress towards achievement of those goals.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Implemented effective change management techniques when introducing new products or services.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Learned all aspects of Journeys business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Enhanced leadership abilities through training and hands-on task completion.
- Utilized technology to engage customers. identify needs and present solutions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
Journeys
San Marcos, TX
11.2021 - 02.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Sales Lead
Journeys
San Marcos, TX
06.2021 - 11.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Part Time Sales Associate
Journeys (Genesco)
San Marcos, TX
02.2021 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
Marketing Mentor
Modern Nature
05.2019 - 01.2021
- Ran my own business
- Networked and worked with hundreds of clients and employees per week
- Managed and led my team/down-line of marketing partners
- Collaborated with internal teams to ensure that all marketing initiatives are aligned with the overall business objectives.
- Kept track of all of my customers and down lines order/shipments.
- Maintained up-to-date knowledge about industry trends and best practices.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect, and understanding of different perspectives.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Education
Bachelor of Arts - anthropology and psychology
Texas State University
San Marcos, TX06-2025
High School Diploma -
Cypress Creek High School
Houston, TX06-2018
Skills
- Punctuality
- Time-management
- Adaptability
- Attention to details
- Collaboration
- Leadership
- Staff Management
- Marketing
- Data analysis
- Product Sales
- Inventory Control
- Cash Register Operation
- Exceptional Customer Service
- Problem solving
- Conflict resolution
- Written and Oral Communication Skills
- Policy and Procedure Adherence
- Positive and Professional
- Sales Development
- Upselling
Timeline
Manager in Training
Journeys
02.2022 - 02.2024
Assistant Manager
Journeys
11.2021 - 02.2022
Sales Lead
Journeys
06.2021 - 11.2021
Part Time Sales Associate
Journeys (Genesco)
02.2021 - 06.2021
Marketing Mentor
Modern Nature
05.2019 - 01.2021
Bachelor of Arts - anthropology and psychology
Texas State University
High School Diploma -
Cypress Creek High School