Morgan Chandler
Midlothian,VA
Summary
Delivering exceptional improvements through product, service, and organizational transformations. Exceptional Operations Manager with over 10 years of progressive experience in delivering operational improvements, within profit and non-profit sectors. Track record of building high-performing, productive teams and implementing cost-cutting measures to create workflow efficiencies, while maintaining quality of products and services. Reliable team player, with strong organizational, communication, and detailed-oriented skills. Exercises good problem-solving and decision-making capabilities to complete projects on time. Committed to excellent customer service and adept at managing multiple tasks efficiently.
Overview
12
12
years of professional experience
Work History
Production/Operations Manager
SAS-E INK
09.2019 - Current
- Manage daily office and staff of 10, while overseeing operations and production
- This includes overseeing workflow, coordinating itineraries with departments to meet deadlines, training staff, processing weekly employee payroll, maintaining and ordering office supplies, and sourcing materials
- Interfaced with internal/external clients and handled all customer relations issues
- Led a team that consistently met and exceeded client expectations, driving 15% increased profit (2023 to LY)
- Distributed staff workload to maximize efficiencies in maintaining coverage for forecasted demands and to ensure adherence to production schedules
- Managed operations and team for newly acquired business (09/2019), leading team through COVID shutdown (03/2020), and in meeting government mandates
- Succeeded in maintaining business running and retaining all employees
- Monitored daily productivity and implemented COVID modifications to improve overall effectiveness for company
- Implemented new protocols that resulted in more efficient production
- Trained and developed staff proficiencies, contributing to goal attainment and job satisfaction
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Administrative Assistant
MEDICAL UNIVERSITY OF SOUTH CAROLINA
08.2018 - 09.2019
- Range of office support and administrative functions, including managing patient records and insurance verification, documenting confidential data into system, scheduling appointments, directing incoming calls to respective staff and departments, and checking-in visitors in complying with security initiatives
- Utilized multi-line phone system
- Developed a new system to keep track of sleep studies and patient data for doctors and sleep technicians to analyze
- Improved efficiency by cross-training to work for multiple departments simultaneously
- Communicated directly with clients through telephone, email, and postal mail.
Administrative Secretary
ROSS PRINTING
06.2012 - 08.2018
- Board of Directors
- Provided clerical support by handling transactions, answering multi-line phone system, filing paperwork, and directing clients to the appropriate department.
Education
ASSOCIATE OF ARTS DEGREE -
TRIDENT TECHNICAL COLLEGE
Skills
Office Management
Staff Leadership/Management
Internal/External Client Management/Support
Operations/Production Oversight
Process Improvement
Training & Development
Customer Relations
Client/File Confidentiality
Materials Sourcing
.
Delivering exceptional improvements through product, service, and organizational transformations
Timeline
Production/Operations Manager
SAS-E INK
09.2019 - Current
Administrative Assistant
MEDICAL UNIVERSITY OF SOUTH CAROLINA
08.2018 - 09.2019
Administrative Secretary
ROSS PRINTING
06.2012 - 08.2018
ASSOCIATE OF ARTS DEGREE -
TRIDENT TECHNICAL COLLEGE
Similar Profiles
Pamela GrahamPamela Graham
Senior Operational Engagement Manager at Ink Innovation/InkSenior Operational Engagement Manager at Ink Innovation/Ink
Diana Carolina Torres PiñerosDiana Carolina Torres Piñeros
COORDINADORA DE GESTION HUMANA at Eco Elaeis SAS, Transporte Logístico con Calidad SAS, Palmeras Maximena SAS, Mantenimiento LogísticoCOORDINADORA DE GESTION HUMANA at Eco Elaeis SAS, Transporte Logístico con Calidad SAS, Palmeras Maximena SAS, Mantenimiento Logístico
Adeline ANTHOUARDAdeline ANTHOUARD
Comptable at SAS CARSODIS / SAS MEDISComptable at SAS CARSODIS / SAS MEDIS
Joe GordonJoe Gordon
Student Athlete at NCAAStudent Athlete at NCAA
Nicholas RichmondNicholas Richmond
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond