MORGAN CHARBONEAu
Nashville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista and In Room Dining
Virgin Hotels
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Social Media, Administrative Assistant
Studio Tiarra
05.2022 - 03.2023
- Prepares client invoices, serves as bookkeeper
- Assists in administrative duties including contracts, e-mail administration, and overall organization of studio space
- Develops stylist's website on ongoing basis
- Aids in communication between clients and creative studio.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Barista, Social Media Manager
Love Nelly
03.2022 - 03.2023
- Prepares and serves specialty coffee
- Serves as key holder, responsible for opening and closing
- Responsible for checking inventory, batching orders, and replenishing
- Maintains and leads in team communication
- Responsible for creating content for Instagram and Tiktok
- Manage a content calendar detailing key dates and required publications, including posts, stories and promoted advertising
- Analyze online performance, keeping track of trends to determine successful strategies and effective campaigns.
Barista Team Lead
Barista And The Baker
01.2022 - 03.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Barista Shift Supervisor
Cupanions Kitchen And Coffee
08.2021 - 12.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista and Server
Fellows Cafe
07.2020 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista and Retail Associate
Blume Organics
01.2020 - 07.2020
- Trained new employees and provided management with related feedback
- Prepared and served speciality coffee in a fast-paced environment
- Performed all opening and closing duties, as scheduled
- Ensured proper training of new baristas
- Recorded and replenished inventory
- Served third wave coffee and speciality food in fast-paced cafe
- Responsible for training new employees
- Responsible for all opening and closing procedures
- Organized, merchandised, and restocked retail items.
Production Team Leader
Legacy House
07.2019 - 09.2019
- Set up, operated and maintained production machinery.
- Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Production Assistant
Winshape Camps
05.2019 - 07.2019
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
- Implemented new technologies into the production process, enhancing video quality and reducing post-production time.
- Obtained insurance for production and managed pre-production processes.
- Orchestrated activities for production teams and managed pre-production and post-production details.
Pre-K Teacher
Agape After-School Daycare
08.2016 - 05.2018
Education
B.S. STRATEGIC COMMUNICATIONS -
Liberty University Online Program
12.2024
B.S. COMMUNICATIONS -
Southeastern University
05.2019
Skills
- Team Leadership
- Digital Marketing
- Computer Skills
- Fast Learner
- New Employee Training
- Business Analytics
Certification
- Food Handler's Certified - Obtained 2023
- Excel Certified - Obtained 2018
Timeline
Barista and In Room Dining
Virgin Hotels
09.2023 - Current
Social Media, Administrative Assistant
Studio Tiarra
05.2022 - 03.2023
Barista, Social Media Manager
Love Nelly
03.2022 - 03.2023
Barista Team Lead
Barista And The Baker
01.2022 - 03.2022
Barista Shift Supervisor
Cupanions Kitchen And Coffee
08.2021 - 12.2021
Barista and Server
Fellows Cafe
07.2020 - 08.2021
Barista and Retail Associate
Blume Organics
01.2020 - 07.2020
Production Team Leader
Legacy House
07.2019 - 09.2019
Production Assistant
Winshape Camps
05.2019 - 07.2019
Pre-K Teacher
Agape After-School Daycare
08.2016 - 05.2018
B.S. STRATEGIC COMMUNICATIONS -
Liberty University Online Program
B.S. COMMUNICATIONS -
Southeastern University