Morgan Chase
Denver,CO
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Guest Services Supervisor
Stonebridge Companies
06.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
Kennel Technician
Valhalla Hunt Club & Kennels
08.2021 - 02.2022
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Contributed to increasing public awareness of available animals for adoption through active participation in community outreach events.
Office Assistant
Shylo Country Club For Dogs
05.2016 - 08.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
High School Diploma -
Strasburg High School
Strasburg, CO05.2021
Skills
- Operations Management
- Sales Planning
- Guest Relations
- Concierge Services
- Team Training
- Greeting Customers
- Front Office Support
- Exceptional Communication
- Conflict Management
- Schedule Setting
- Customer Relationship Management
- Customer Service Abilities
References
References available upon request.
Timeline
Guest Services Supervisor
Stonebridge Companies
06.2022 - Current
Kennel Technician
Valhalla Hunt Club & Kennels
08.2021 - 02.2022
Office Assistant
Shylo Country Club For Dogs
05.2016 - 08.2021
High School Diploma -
Strasburg High School
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