Morgan Childers
Wood River,IL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. As well as proficiency in customer service best practices for unparalleled support and lasting customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
West Star Aviation
08.2023 - 08.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted users in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 800+ employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
Customer Service/General Sales Consultant
Micro Center
06.2018 - 09.2019
- Commission and goal based working environment in technology sales and service
- Assessed customer needs and assist customers find products or services that fit their needs
- Networking solution sales for customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Guest Advisor
Game Stop
11.2017 - 06.2018
- Greeted customers and ascertained customer needs
- Recommended merchandise and assist customers in locating merchandise
- Basic management duties such as task assignments for team members, inventory stock and requisition new stock, processing bank deposits
Sales Associate
3D Vapor LLC
07.2015 - 09.2017
- Greeted customers and ascertain customer needs and preferences
- Described merchandise and explain use, operation, and care of merchandise
- Recommended and locate merchandise based on customer needs and preferences
- Assistant management training last six months of employment
Delivery and Sales Clerk
NAPA Auto Parts
07.2014 - 07.2015
- Loaded vehicle with listed goods, ensuring goods are loaded correctly and taking precaution with hazardous goods
- Planed and follow most efficient route for delivery of goods
- Greeted customers and ascertain needs of customers
- Coordinated consistent on-time deliveries of ordered goods.
Education
Information Technology
Per Scholas
Skills
- Retail Sales Customer Service
- Computer Proficiency
- Stocking and Replenishing
- Retail Operations Management
- Problem-Solving Skills
- Technical Support and Assistance
- Troubleshooting Network Issues
- Configuration Management
- Helpdesk call support
- Server Management
- Software Licensing
- Mobile Device Management
Certification
- CompTIA A+, Aug 2023 - Aug 2026
- Google IT Support Specialist, Aug 2023
- Google CyberSecurity, Pending
- Google Data Analyst, Pending
Timeline
IT Support Specialist
West Star Aviation
08.2023 - 08.2024
Customer Service/General Sales Consultant
Micro Center
06.2018 - 09.2019
Senior Guest Advisor
Game Stop
11.2017 - 06.2018
Sales Associate
3D Vapor LLC
07.2015 - 09.2017
Delivery and Sales Clerk
NAPA Auto Parts
07.2014 - 07.2015
Information Technology
Per Scholas
- CompTIA A+, Aug 2023 - Aug 2026
- Google IT Support Specialist, Aug 2023
- Google CyberSecurity, Pending
- Google Data Analyst, Pending
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