Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Morgan Childers

Louisville,KY

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess needs and provide appropriate solutions. Skilled in resolving issues, managing relations, and providing detailed and relevant knowledge to clients and customers. Committed to streamlining processes to improve service efficiency and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Part Time Caregiver (Nanny)

Independent
Louisville, USA
08.2022 - Current
  • Responded appropriately to physical, emotional and developmental needs of children
  • Performed light housekeeping duties including laundry, meal preparation and hygiene of children
  • Established personal, lasting relationships with the kids and their families to provide a safe, caring environment
  • Responded quickly to emergency situations and provided necessary first aid
  • Created lessons to aid in the development of children while taking courses for childhood development to increase my understanding of how to handle specific situations

Contracted Decommission

Humana
Louisville, USA
08.2022 - 01.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Contributed to team objectives in fast-paced environment
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Selected correct products based on customer needs, product specifications and applicable regulations

Hostess/ Trainer

Wild Eggs
Louisville, USA
08.2021 - 06.2022
  • Managed a variety of customer calls (up to 100+ daily) regarding questions or concerns
  • Trained entire staff on a pos system, trained 10 front of house employees on daily operations, attended 2 corporate meetings to give feedback on changes that needed to be made as well as pitching in on promotional work for the website
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Answered customer questions about hours, seating and menu information

Air Package Handler

UPS
Louisville, USA
03.2020 - 05.2021
  • Move over 1 million packages through the building daily, individually check and sort each box into its proper container
  • I have been offered a position as a quality trainer for showing exceptional work ethic
  • I am able to effectively operate mechanical belts and conveyor systems as well

Catering Associate

Wiltshire Pantry
Louisville, USA
03.2020 - 05.2021
  • Provided friendly, courteous service to create memorable moments for guests
  • Cleaned and organized kitchen stations to promote team efficiency
  • Arranged linens and table settings according to seating plan and event theme
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Served appetizers, delivered entrees and refilled beverages for banquet guests
  • Maintained flexible work schedule to meet event needs

Hostess Trainer

Jasons Deli
Louisville, USA
08.2018 - 03.2020
  • Oversee and respond to all front of house customer requests, trained multiple new employees, answered calls daily while simultaneously watching over the dining room and helping customers place orders
  • As well as creating promotional displays to increase sales
  • Monitored food preparation, production and plating for quality control

Education

Associate of Arts -

Jefferson Community And Technical College
05.2024

Skills

  • Creative Problem Solving
  • Adaptable
  • Self-Motivated
  • Attentive to Detail
  • Leadership
  • Organized
  • Good Communicator
  • Customer Service
  • Quality Assessments
  • Conflict Negotiation
  • Customer Loyalty
  • Patience and empathy
  • Conflict resolution
  • Collaborative learning
  • Creative Thinking
  • Incident Reporting

References

References available upon request

Certification

  • CPR Certified
  • First Aid Certified
  • AED Certified

Timeline

Part Time Caregiver (Nanny)

Independent
08.2022 - Current

Contracted Decommission

Humana
08.2022 - 01.2023

Hostess/ Trainer

Wild Eggs
08.2021 - 06.2022

Air Package Handler

UPS
03.2020 - 05.2021

Catering Associate

Wiltshire Pantry
03.2020 - 05.2021

Hostess Trainer

Jasons Deli
08.2018 - 03.2020

Associate of Arts -

Jefferson Community And Technical College

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Morgan Childers