Technical expert specializing in troubleshooting hardware and software issues within customer-focused environments. Knowledgeable in operating systems, networking protocols, and technical support procedures. Demonstrates strong problem-solving skills and a commitment to customer service excellence, ensuring effective support and enhanced customer satisfaction.
Work History
Game Developer
2 Years 1 Month
Self-employeed | 08.2024 - Current
Designed and implemented game mechanics using RenPy, RPGmaker and Unity.
Collaborated with artists to create visually engaging game environments.
Created 3D models, environments, textures, simple animations and other assets for multiple video games.
IT Support Specialist
1 Year
West Star Aviation | 08.2023 - 08.2024
Delivered onsite technical support for 800+ employees.
Assisted users in identifying issues and explained solutions to restore service and functionality.
Created help desk tickets, troubleshot, and resolved desktop issues to ensure user satisfaction.
Used ticketing systems to manage and process support actions and requests.
Assigned system permissions and set up computers to assist with onboarding new employees.
Configured permissions to ensure secure access for new employees and set up computers to assist with onboarding new employees
End of Life Care
3 Years 6 Months
Self-employeed | 09.2019 - 03.2023
Provided in home End of Life care for elderly grandparents until eventual passing.
Provided care of mentally disabled Uncle living in the same household as grandparents.
Customer Service/General Sales Consultant
1 Year 3 Months
Micro Center | 06.2018 - 09.2019
Commission and goal based working environment in technology sales and service
Assessed customer needs and assist customers find products or services that fit their needs
Networking solution sales for customers
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Guest Advisor
7 Months
Game Stop | 11.2017 - 06.2018
Greeted customers and ascertained customer needs
Recommended merchandise and assist customers in locating merchandise
Basic management duties such as task assignments for team members, inventory stock and requisition new stock, processing bank deposits
Sales Associate
2 Years 2 Months
3D Vapor LLC | 07.2015 - 09.2017
Greeted customers and ascertain customer needs and preferences
Described merchandise and explain use, operation, and care of merchandise
Recommended and locate merchandise based on customer needs and preferences
Assistant management training last six months of employment
Delivery and Sales Clerk
1 Year
NAPA Auto Parts | 07.2014 - 07.2015
Loaded vehicle with listed goods, ensuring goods are loaded correctly and taking precaution with hazardous goods
Planned and follow most efficient route for delivery of goods
Greeted customers and ascertain needs of customers
Coordinated consistent on-time deliveries of ordered goods.