Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Morgan Childers

Self-employeed
Wood River,IL
1
Certification
12
years of professional experience

Technical expert specializing in troubleshooting hardware and software issues within customer-focused environments. Knowledgeable in operating systems, networking protocols, and technical support procedures. Demonstrates strong problem-solving skills and a commitment to customer service excellence, ensuring effective support and enhanced customer satisfaction.

Work History

Game Developer

2 Years 1 Month
Self-employeed | 08.2024 - Current
  • Designed and implemented game mechanics using RenPy, RPGmaker and Unity.
  • Collaborated with artists to create visually engaging game environments.
  • Created 3D models, environments, textures, simple animations and other assets for multiple video games.

IT Support Specialist

1 Year
West Star Aviation | 08.2023 - 08.2024
  • Delivered onsite technical support for 800+ employees.
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
  • Created help desk tickets, troubleshot, and resolved desktop issues to ensure user satisfaction.
  • Used ticketing systems to manage and process support actions and requests.
  • Assigned system permissions and set up computers to assist with onboarding new employees.
  • Configured permissions to ensure secure access for new employees and set up computers to assist with onboarding new employees

End of Life Care

3 Years 6 Months
Self-employeed | 09.2019 - 03.2023

Provided in home End of Life care for elderly grandparents until eventual passing.

Provided care of mentally disabled Uncle living in the same household as grandparents.

Customer Service/General Sales Consultant

1 Year 3 Months
Micro Center | 06.2018 - 09.2019
  • Commission and goal based working environment in technology sales and service
  • Assessed customer needs and assist customers find products or services that fit their needs
  • Networking solution sales for customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Guest Advisor

7 Months
Game Stop | 11.2017 - 06.2018
  • Greeted customers and ascertained customer needs
  • Recommended merchandise and assist customers in locating merchandise
  • Basic management duties such as task assignments for team members, inventory stock and requisition new stock, processing bank deposits

Sales Associate

2 Years 2 Months
3D Vapor LLC | 07.2015 - 09.2017
  • Greeted customers and ascertain customer needs and preferences
  • Described merchandise and explain use, operation, and care of merchandise
  • Recommended and locate merchandise based on customer needs and preferences
  • Assistant management training last six months of employment

Delivery and Sales Clerk

1 Year
NAPA Auto Parts | 07.2014 - 07.2015
  • Loaded vehicle with listed goods, ensuring goods are loaded correctly and taking precaution with hazardous goods
  • Planned and follow most efficient route for delivery of goods
  • Greeted customers and ascertain needs of customers
  • Coordinated consistent on-time deliveries of ordered goods.

Education

High School Diploma - Information Technology

Per Scholas | St Louis, MO

Skills

Knowledgeable in DazStudio
Microsoft VS Code
and Blender
Technical Support and Assistance
Help desk support
Operating system support
Remote support
Computer Proficiency
Problem-Solving Skills
Retail Operations Management
Technical support
Stocking and Replenishing

Certification

  • CompTIA A+, Aug 2023 - Aug 2029
  • Google IT Support Specialist, Aug 2023
  • Google Data Analyst, Pending

Timeline

Game Developer

Self-employeed
08.2024 - CurrentRead More

IT Support Specialist

West Star Aviation
08.2023 - 08.2024Read More

End of Life Care

Self-employeed
09.2019 - 03.2023Read More

Customer Service/General Sales Consultant

Micro Center
06.2018 - 09.2019Read More

Senior Guest Advisor

Game Stop
11.2017 - 06.2018Read More

Sales Associate

3D Vapor LLC
07.2015 - 09.2017Read More

Delivery and Sales Clerk

NAPA Auto Parts
07.2014 - 07.2015Read More

Per Scholas

High School Diploma from Information Technology
Read More
Morgan Childers