Microsoft Office 365
Morgan Chiu
Internal Communications Manager
Renton,WA
Summary
Ambitious and growth minded Internal Communicator possessing strong experience in building and managing a high performance internal communications program to answer challenges in informing, connecting, and energizing teams through creative and empowering content and campaign development.
Overview
24
24
years of professional experience
Work History
Internal Communications Lead (Consultant)
Microsoft - US Consulting
Bellevue, WA
07.2021 - 12.2022
- Partnered with US Consulting VP and leadership team to define and implement internal communication strategy and content priorities to inform & engage employees, and build culture.
- Implemented a new analytics-based internal communications process that prompted a 2X increase in internal communication effectiveness.
- Provided support to VP's social media cadence and editorial process that successfully promoted the Microsoft corporate brand and people-centric culture.
- Created fresh content ideas that invigorated the target audience while capturing a 30% increase in social interactions.
- Led the effort to increase employee-inspired content by 2X and audience gave a 3X return in comments, mentions, and reactions.
- Took reign of the internal communications program earlier than expected to make the team twice more productive.
- Wrote, edited, and published engaging written and visual content for various internal communication channels, i.e., email, PowerPoint presentations, employee newsletters, win stories, case studies, employee engagement pieces, SharePoint sites, and all-team virtual events.
- Coordinated cross functional teams in the learning of internal communications best practices. Improved lateral awareness and broke down information silos.
Internal Communications Manager
Beyondsoft
Bellevue, WA
07.2018 - 07.2021
- Supported business group VP in running the internal communications program to strategize, execute, and measure effectiveness of all internal communications efforts.
- Showed innovation and leadership by designing, building, and running first-of-its-kind programs including lunch-and-learns, office exercise challenges, ping pong tournament, interactive whiteboard surveys, new employee buddy program, internal newsletters, and other inclusion/diversity celebrations, which resulted in 10X satisfaction in in workplace vibe and culture.
- Applied Marketing's customer journey to internal communications – help teams understand personas and their needs in the development of relevant and compelling content to interact with the target audience.
- Collaborated with cross-functional teams to promote key messages, increase transparency, and build better cohesiveness.
- During Covid, managed dozens of projects related to employee engagement, diversity celebration, and holidays. Build virtual teams to coordinate processes and resources.
Marketing & Sales Specialist
Aegis Living
Newcastle, WA
12.2017 - 07.2018
- As an instrumental member of the start-up team, served multiple roles to answer all marketing, sales, and operations challenges in the newly built luxury senior living community and first-time targeted customers in the PNW.
- Developed people-centric and culture-aware marketing campaigns and sales strategies to improve engagement with the target customers.
- Led cross-functional efforts in social media marketing, event planning and community outreach/promotion that increased qualified lead generation by 30%.
- Managed and optimized contract-to-move-in processes to successfully meet 100% of the grand opening occupancy goal.
- Planned and executed over a dozen events in the on-site culture center to serve the local community.
Volunteer
True Buddha Temple Maryland
Spencerville, MD
01.1999 - 01.2016
- Managed all the projects that furthered the organization’s digital transformation.
- Collaborated with leaders and stakeholders to complete the new temple building project ($3M) that took 10 years and countless setbacks
- Oversaw event planning to deliver 100's of on-site and off-site faith events.
- Provided IT support by setting up and maintaining computers, networks, websites, and e-commerce.
- Represented organization positively and professionally while providing community with much-needed services.
- Built partnerships with related organizations to develop support and gain greater attention for cultural awareness issues.
Marketing Manager
ITM Associates, Inc
Rockville, MD
01.2006 - 01.2009
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Used data analytics to track lead generation campaigns and improve quality.
- Performed market segmentations, targeting and positioning for each product line.
- Wrote and distributed press releases to increase brand visibility.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
Sr. Business Consultant
Lockheed Martin Corporation
01.2001 - 01.2005
- Served as the chief-of-staff to significantly improved program office productivity through catch-all support for operations management, finance, communication, and contract/proposal development
- Harnessed excellent people skills to provide outstanding client service and relations.
Sr. Systems Engineer
Lockheed Martin Corporation
01.2000 - 01.2001
- Supported the NIH Library of Medicine to improve the UI/UX and accessibility of public medical research websites
Education
Bachelor of Science - Computer Science
University of Maryland
College Park, MD 05.2001 -
Skills
Internal Communications Strategy
Interpersonal Communication
Project Management
Digital Marketing Framework
Campaign Development & Managementent
Content Strategy
Content Marketing Social Media Marketing
Copywriting, Editing, Proofreading
Email Design & Development
Software
Microsoft Teams Micrsoft SharePoint
Adobe Photoshop
Adobe Acrobat
Canva
Basecamp Slack
Formstack
MailChimp Staffbase PoliteMail
Timeline
Internal Communications Lead (Consultant)
Microsoft - US Consulting
07.2021 - 12.2022
Internal Communications Manager
Beyondsoft
07.2018 - 07.2021
Marketing & Sales Specialist
Aegis Living
12.2017 - 07.2018
Marketing Manager
ITM Associates, Inc
01.2006 - 01.2009
Bachelor of Science - Computer Science
University of Maryland
05.2001 -
Sr. Business Consultant
Lockheed Martin Corporation
01.2001 - 01.2005
Sr. Systems Engineer
Lockheed Martin Corporation
01.2000 - 01.2001
Volunteer
True Buddha Temple Maryland
01.1999 - 01.2016