Morgan Christensen
Orem
Summary
Experienced with managing complex authorization workflows and ensuring regulatory compliance. Utilizes effective communication and problem-solving skills to streamline processes. Track record of enhancing team collaboration and operational efficiency.
Overview
9
9
years of professional experience
Work History
Authorization Coordinator
Sutter Care At Home, Sutter VNA & Hospice
04.2022 - Current
- Coordinated authorization requests for home health services, ensuring compliance with insurance requirements.
- Reviewed patient documentation to verify eligibility for services and facilitate timely approvals.
- Collaborated with clinical teams to streamline communication regarding authorization processes and patient needs.
- Maintained consistent follow-up on status of referral requests.
- Reviewed documentation for accuracy and assessment of necessity.
Health Unit Coordinator
Intermountain Healthcare
08.2019 - 03.2022
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Prepared new charts, updated existing charts and managed records transfers.
- Completed discharge paperwork audits.
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations and data accuracy.
Intake Clerk
Provo Canyon Behavioral Hospital
08.2017 - 10.2019
- Assist intake staff with patient care and families.
- Obtain pre-authorizations from insurance companies within 24 hours of patient admittance.
- Submitted information to insurance companies to start UR process.
- Coordinate and oversee visiting hours.
- Entered basic biographic and contact information into intake system.
- Answered incoming calls and met with potential clients while maintaining confidentiality.
Front Desk Receptionist
Provo Canyon Behavioral Hospital
07.2016 - 05.2017
- Greeted, assisted, and directed visitors in a pleasant and professional manner.
- Fax aftercare appointments of patient information.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Coordinated and oversaw patient visiting hours.
- Remained calm, resourceful, and proactive while managing any and all issues that may arise.
- Took on additional administrative tasks and clerical support.
Education
Bachelor - Interdisciplinary Studies
Utah State University
Logan, UT05.2017
Associate of Science - undefined
Utah Valley University
Orem, UT01.2011
Skills
- EMR updating
- Records management
- Paperwork processing
- Patient documentation review
- Clinical collaboration
- Electronic health records
- Regulatory compliance
- Chart auditing
- Chart assembly
- Discharge Paperwork Auditing
Timeline
Authorization Coordinator
Sutter Care At Home, Sutter VNA & Hospice
04.2022 - Current
Health Unit Coordinator
Intermountain Healthcare
08.2019 - 03.2022
Intake Clerk
Provo Canyon Behavioral Hospital
08.2017 - 10.2019
Front Desk Receptionist
Provo Canyon Behavioral Hospital
07.2016 - 05.2017
Associate of Science - undefined
Utah Valley University
Bachelor - Interdisciplinary Studies
Utah State University