Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Autism Learning Partners, Downey CA
Orlando, FL
08.2023 - Current
Assisted in the development of positive behavior supports within the classroom environment.
Modeled appropriate social behaviors for students while providing feedback when necessary.
Utilized Applied Behavioral Analysis principles in daily instruction activities.
Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
Engaged students through play activities while incorporating therapeutic techniques.
Tracked data and monitored progress of student's goals and objectives.
Maintained accurate records of all sessions conducted with students.
Lead 12-18 Month Teacher
Kids R Kids Learning Academy Waterford Lakes
Orlando, Florida
04.2023 - 07.2024
See Below
Concessions and Box Office Attendent
CMX Cinemas Plaza 12
Orlando, FL
07.2023 - 10.2023
See Below
Customer Call Center Representative
USLM Financial
Orlando, FL
06.2023 - 07.2023
Ensured compliance with applicable federal regulations pertaining to consumer protection laws.
Participated in team meetings focused on improving overall performance metrics such as average handle time or first call resolution.
Responded to customer inquiries via telephone, email, and chat services.
Maintained accurate records of customer interactions and transactions in the company's CRM system.
Updated knowledge base materials regularly with new information about products, services, policies, procedures as needed.
Concession and Box Office Attendant
Cmx Cinemas Plaza 12
Orlando, FL
09.2022 - 04.2023
Provided customer service to all guests in person and over the phone.
Accepted payment from customers via cash, credit card, or other forms of payment.
Greeted patrons, answered questions, and provided information about the theatre's events.
Answered incoming calls promptly in a professional manner.
Followed safety protocols while handling large amounts of money.
Provided customers with special information regarding chosen show or upcoming releases.
Utilized knowledge of venue layout to assist customers in selecting best seating options.
Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
Lead 12-18 Month Teacher
Kids R Kids Learning Academy Waterford Lakes
Orlando, FL
05.2022 - 09.2022
Remained calm and patient in student interactions to support individual growth and development.
Created meaningful projects that allowed students to apply their knowledge in real world situations.
Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Maintained a safe and orderly learning environment for all students.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Developed and implemented lesson plans based on curriculum objectives.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Pizza Delivery Driver and Front Desk
Stromboli's New York Pizzeria
Windermere, FL
02.2021 - 05.2022
Conducted daily cleaning duties such as mopping floors, washing dishes.
Processed cash and credit and debit payments accurately using point-of-sale system.
Assisted customers with questions or complaints regarding their orders.
Routed deliveries and manged other drivers as head driver