Morgan Cleveland
Weogufka,AL
Summary
Accomplished General Manager at Wingstop with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in budget management and team leadership, I excel in fostering employee engagement and driving sales growth. Skilled in conflict resolution and strategic thinking, I have successfully cultivated lasting relationships with clients, ensuring long-term loyalty and profitability. I am a natural born leader, an easy listener, and know how to coach a team in a manner that doesn't seem like I'm picking on anyone
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mavis Tire
10.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
General Manager
Wingstop
10.2021 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Basics
Central Alabama Community College
Alexander City, AL05.2028
Diploma/GED -
Sylacauga High School
Sylacauga 05.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Cost control
- Budgeting and finance
- Schedule oversight
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Employee engagement
- Computer skills
- Active listening
- Professional and courteous
Timeline
Assistant Manager
Mavis Tire
10.2024 - 01.2025
General Manager
Wingstop
10.2021 - 12.2024
Basics
Central Alabama Community College
Diploma/GED -
Sylacauga High School
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