Summary
Overview
Work History
Education
Skills
Timeline
Generic
Morgan  Cleveland

Morgan Cleveland

Weogufka,AL

Summary

Accomplished General Manager at Wingstop with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in budget management and team leadership, I excel in fostering employee engagement and driving sales growth. Skilled in conflict resolution and strategic thinking, I have successfully cultivated lasting relationships with clients, ensuring long-term loyalty and profitability. I am a natural born leader, an easy listener, and know how to coach a team in a manner that doesn't seem like I'm picking on anyone

Overview

3
3
years of professional experience

Work History

Assistant Manager

Mavis Tire
10.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

General Manager

Wingstop
10.2021 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Basics

Central Alabama Community College
Alexander City, AL
05.2028

Diploma/GED -

Sylacauga High School
Sylacauga
05.2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Orientation and training
  • Cost control
  • Budgeting and finance
  • Schedule oversight
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory management
  • Employee engagement
  • Computer skills
  • Active listening
  • Professional and courteous

Timeline

Assistant Manager

Mavis Tire
10.2024 - 01.2025

General Manager

Wingstop
10.2021 - 12.2024

Basics

Central Alabama Community College

Diploma/GED -

Sylacauga High School
Morgan Cleveland