Morgan Clostio
Dog Groomer
Youngsville,LA
Summary
Dynamic and dedicated Dog Groomer with a proven track record at SALON DE CHIEN, leveraging animal handling expertise and exceptional customer service to enhance client satisfaction. Skilled in grooming techniques and relationship building, I foster trust and loyalty, contributing to a growing clientele through personalized care and effective communication.
Experienced with various dog grooming techniques, including breed-specific cuts and styling. Utilizes advanced grooming tools and products to ensure health and comfort of pets. Knowledge of pet behavior and health allows for gentle and effective grooming process.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Dog Groomer
SALON DE CHIEN
08.2021 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Assisted with development of animal behavior modification plans.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Collaborated with team members to share knowledge and improve overall service quality.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Manager on Duty
Jimmy Johns Sandwich Shop
03.2019 - 08.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
OVEY COMEAUX HIGH SCHOOL
Lafayette, LA05-2017
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Reliability and punctuality
- Pet grooming techniques
- Nail trimming
- Ear cleaning techniques
- Paw pad care
- Continuous learning attitude
- Clipper proficiency
- Scissor skills
- Safe nail trimming
- Professionalism and ethics
- Pet waste removal
- Safety procedures
- Hand-eye coordination
- Sanitation practices
- Fur cutting techniques
- Gentle restraint methods
- Stress reduction techniques
- Facility policies and procedures
- Grooming and bathing
- Animal handling
- Attention to detail
- Customer communication
- Human and animal safety
- Honest and dependable
- Teamwork and collaboration
- Effective communication
- Active listening
- Reliability
- Multitasking Abilities
- Time management
- Teamwork
- Medication administration
- Organizational skills
- Critical thinking
- Dependable and responsible
Timeline
Dog Groomer
SALON DE CHIEN
08.2021 - Current
Manager on Duty
Jimmy Johns Sandwich Shop
03.2019 - 08.2021
High School Diploma -
OVEY COMEAUX HIGH SCHOOL
Similar Profiles
Chelsea MertzChelsea Mertz
Dog Bather/ Groomer Trainee at Salon De ChienDog Bather/ Groomer Trainee at Salon De Chien
Amy WiednerAmy Wiedner
Administrative Assistant at Dental Associates of Prairie Du ChienAdministrative Assistant at Dental Associates of Prairie Du Chien
HSINYU HUHSINYU HU
Research Assistant at Assistant Professor Chia Chien ChiangResearch Assistant at Assistant Professor Chia Chien Chiang