Morgan Coleman
Winter Haven,FL
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in office settings. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
PSCU
Largo, FL
09.2020 - Current
- Have proficient knowledge using BPM to work fraud cases and communicate with credit unions.
- Have proficient knowledge using Bluezone to input memos for credit unions to view in BPM.
- Have proficient knowledge in STAR STATION using it to look up if cards are active, report fraud for MasterCard and key chargebacks for MasterCard and VISA.
- Have proficient knowledge in using VISA Online to report fraud and key chargebacks.
- Have proficient knowledge in using EXCEL to formulate numbers for billing forms.
Event Coordinator
Fishhawk Sporting Clays
Lithia, FL
09.2019 - 12.2023
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Filed and retrieved records to support business needs and boost team productivity.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Managed building access by supplying key cards to employees and visitors.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Supervised staff members responsible for registration desk setup and management during events.
- Analyzed data from previous events in order to improve future ones.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Provided on-site support during the day of the event including problem solving if necessary.
- Collaborated with clients to identify their goals and expectations from the event.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Monitored budgeting process for each event to ensure cost efficiency.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
CNA
Lakewood Ranch Medical Center
Bradenton, FL
10.2016 - 01.2019
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Prepared examination and patient rooms for procedures, checking supply availability and laying out instruments.
- Collected samples to complete tests for patient, checking for changes that indicated potentially dangerous conditions.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Cleaned and sterilized and equipment to reduce risk of patient infection and contamination.
- Used mobility devices and equipment to transport patients.
Education
High School Diploma -
Riverview High School
Riverview, FL06.2013
Associate of Science - Nursing
Concorde Career Institute
Tampa, FL05.2017
Skills
- Meeting planning
- Executive presentation development
- Mail management
- Time management
- Excel spreadsheets
- Dedicated team player
- Self-starter
- Strong interpersonal skills
- Fraud patterns
- Loss Prevention
- Fraud identification
- Case Management
- Verbal and written communication
Timeline
Fraud Analyst
PSCU
09.2020 - Current
Event Coordinator
Fishhawk Sporting Clays
09.2019 - 12.2023
CNA
Lakewood Ranch Medical Center
10.2016 - 01.2019
High School Diploma -
Riverview High School
Associate of Science - Nursing
Concorde Career Institute