Morgan Comstock
Waco,TX
Summary
Resourceful and experienced Manager and Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment. Able to provide superior customer service and establish customer loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kneaders Cafe & Bakery
01.2020 - 09.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Server
Tacos 4 Life
02.2019 - 12.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Supervisor
Erbert & Gerberts
03.2018 - 01.2019
- Provided superior customer service and developed rapport that encouraged customer loyalty.
- Investigated and resolved customer complaints in a timely and empathetic manner.
- Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
- Delegated tasks to multiple employees while maintaining an efficient and model workplace atmosphere.
- Displayed proactive exceptional problem solving skills.
- Maintained and enforced standards of cleanliness and organization as well as adherence to company policies and procedures.
- Ensured register count and bank deposits contained proper amounts of currency as well as balancing all registers.
- Served in the capacity as keyholder to ensure the store was opened and closed on time.
- Ensured proper inventory was always on hand for peak performance.
Store Manager
Subway Sandwich Shop
06.2012 - 05.2016
- Responsible for managing all aspects of store operations to include the oversight and development of two assistant managers and several team members, store inventory and budget including receiving and accounting, while ensuring compliance with all safety and health standards as well as company policies and procedures.
- Delivered superior customer service focused on quality and meeting customer needs in a timely manner.
- Answered guest questions with the most accurate and updated information available.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Produced accurate and thorough management reports.
- Hired, trained and managed a team of efficient, effective and friendly associates, including evaluating performance, ensuring compliance to company policies and procedures, and enforcing disciplinary actions.
- Forecasted, scheduled and monitored labor to be consistent with store traffic and delegated tasks to team members to optimize productivity.
- Ensured a safe and secure work area.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Complied with health and sanitation practices and procedures.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Checked menus to verify current selection availability and maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Emphasized fast, friendly customer service.
- Fulfilled special order requests, including party platters and catering for large groups.
- Stocked, priced, front-faced and rotated merchandise.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
- Identified items in stock for first use to decrease waste and profit loss.
- Oversaw the maintenance indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Proofed dough products and baked breads, cookies and other bakery products.
Janitorial Services
BP
03.2011 - 01.2012
- Unloaded incoming inventory and placed products onto shelves.
- Notified supervisors of faulty operations and defective materials.
- Kept supervisor informed of job progress and material requirements
- Maintained inventory for central warehouse of tools and supplies.
- Daily cleaned and maintained building.
Education
High School Diploma -
Expedition Academy
Green River, WY2011
Skills
- Goal-oriented
- Verbal and written communication
- Time management
- Dependable and reliable
- Organized
- Detail-oriented
- Adaptive team player
- Cheerful and energetic
- Courteous demeanor
- Personnel training and development
- Organizational strengths
- Cash handling accuracy
- Flexible schedule
- Effective team player
- Resolution-oriented
- Excellent multi-tasker
- Store maintenance
- Employee scheduling
- Customer rapport
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Employee engagement
Accomplishments
Food handling safety course
Held CPR Certification
Attended Managing Training Seminars
Certification
Serv-Safe Certifified
Timeline
Assistant Manager
Kneaders Cafe & Bakery
01.2020 - 09.2024
Server
Tacos 4 Life
02.2019 - 12.2020
Supervisor
Erbert & Gerberts
03.2018 - 01.2019
Store Manager
Subway Sandwich Shop
06.2012 - 05.2016
Janitorial Services
BP
03.2011 - 01.2012
Serv-Safe Certifified
High School Diploma -
Expedition Academy
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