Morgan Cook
North Ridgeville,OH
Summary
College graduate and professional offering experience in general office administration, serving in the insurance, human resources, and higher education industries. Seeking to grow professionally and contribute to an organization valuing communication, teamwork, and accountability. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Associate
Welser Profile, N.A.
01.2024 - Current
- Operate and maintain production machinery, ensuring quality standards are met.
- Perform coil changeovers and rework/repair parts as necessary.
- Inspect finished products for quality using gauges and visual assessments.
- Maintain accurate records of processed parts and monitor production levels.
- Enforce EHS (Environmental, Health, and Safety) regulations to ensure safe working practices.
- Collaborate across departments to ensure consistent and efficient production flow.
Home Health Care Supervisor
ABCOR
08.2021 - 10.2023
- Managed and supervised a 150-person caregiver team, handling patient assignments, and scheduling.
- Ensured HIPAA compliance to safeguard patient privacy and sensitive health information.
- Coordinated communication between patients, caregivers, and healthcare providers.
- Managed a caseload of 100-125 clients, ensuring quality care and service delivery.
- Conducted staff training and performance evaluations to improve service outcomes.
Manager
Glitter Nail Salon
10.2020 - 08.2021
- Oversaw salon operations, including client scheduling, bookkeeping, and inventory management.
- Led a team of 8 employees, handling staff support, conflict resolution, and performance management.
- Ensured adherence to health and safety standards and maintained a clean, professional environment.
- Managed multi-line phone systems and provided customer service for salon and academy inquiries.
Lead Dorm Counselor
UIC (TRIO/Upward Bound)
07.2019 - 08.2019
- Responsible for providing a safe, educational environment for the Upward Bound (UB) participants and employees during their stay on campus
- Cultivated and sustained positive relationships/connections with students to help foster a comfortable atmosphere and provided stability and support during their summer program
Front Desk Associate
UIC (AAAN)
08.2017 - 12.2017
- Operated the front office of the African-American Academic Network by greeting incoming students and guests, preparing/receiving paperwork, and general office upkeep
- Aided staff members with various tasks including keeping and maintaining visitor/meeting logs and handling all incoming and outgoing mail
Administrative Assistant
North San Antonio Chamber of Commerce
08.2015 - 12.2016
- Provided administrative support to all departments, assisting with scheduling, paperwork, and client communications.
- Managed multi-line phone system, answered inquiries, and processed official documents.
- Prepared materials for meetings, processed invoices, and maintained office supplies.
Verification Associate
Pre-employment, Inc.
06.2015 - 07.2015
- Responsible for doing back-office HR work such as verifying backgrounds, degrees/diplomas, and professional references of applicants seeking employment with our clients
- Obtained security clearance
Licensed Sales Agent & CSR
CSG, LLC
02.2013 - 04.2015
- Used expert knowledge of auto and specialty insurance to obtain new clients, fielded inbound/outbound calls and provided verification support
Education
Bachelor of Applied Arts And Science - Criminology, Law And Justice
University of Illinois At Chicago
Chicago, IL12-2018
Associate of Applied Arts - Criminal Justice
San Antonio College
San Antonio, TX12-2016
Skills
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong typing speed (40 WPM)
- Office Administration & Support
- Customer Service & Client Relations
- Human Resources Management
- Detail-Oriented with a Focus on Accuracy
- Effective Communication & Teamwork
- Problem Solving & Conflict Resolution
- HIPAA Compliance
- Machine operation
- Record management
Certification
Criminal Justice Awareness and Terminology Certification, 05/01/19
Volunteer Experience
St. Sabina Church, Chicago, IL, 12/01/19, Present, Provided help around the facility including making the cathedral presentable and ready for service., Unpacking boxes of toys and setting them up on tables for toy drives., Custodial work when necessary.
Timeline
Production Associate
Welser Profile, N.A.
01.2024 - Current
Home Health Care Supervisor
ABCOR
08.2021 - 10.2023
Manager
Glitter Nail Salon
10.2020 - 08.2021
Lead Dorm Counselor
UIC (TRIO/Upward Bound)
07.2019 - 08.2019
Front Desk Associate
UIC (AAAN)
08.2017 - 12.2017
Administrative Assistant
North San Antonio Chamber of Commerce
08.2015 - 12.2016
Verification Associate
Pre-employment, Inc.
06.2015 - 07.2015
Licensed Sales Agent & CSR
CSG, LLC
02.2013 - 04.2015
Bachelor of Applied Arts And Science - Criminology, Law And Justice
University of Illinois At Chicago
Associate of Applied Arts - Criminal Justice
San Antonio College
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