Service and sales associate with expertise in brand awareness and customer relations in retail settings. Demonstrated ability to excel in dynamic environments, backed by certified recognition of achievements.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Merchandise Service Associate
Lowe's
Gilbert, Arizona
09.2022 - Current
Executed seasonal resets by adjusting power equipment, cleaning bays, and constructing displays.
Trained new associates on service standards, safety protocols, and store procedures.
Maintained store displays to optimize merchandise presentation and visibility.
Ensured compliance with safety regulations during handling of merchandise and operation of equipment.
Supported promotional initiatives by effectively arranging products and setting up signage.
Collaborated with team members to enhance inventory management and streamline shelf restocking.
Sales Consultant
Henry Brown Buick Gmc
Gilbert, Arizona
01.2022 - 07.2022
Managed customer inquiries through phone, email, and in-person interactions.
Utilized CRM software to track leads and follow up with prospects effectively.
Maintained up-to-date knowledge of automotive trends and competitor offerings.
Conducted test drives to showcase vehicle performance and comfort.
Assisted customers in selecting vehicles based on needs and preferences.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
Sales & Leasing Consultant
Big Two Toyota of Chandler
Chandler, Arizona
05.2021 - 01.2022
Utilized CRM software to track leads and manage client interactions efficiently.
Completed delivery of sold and leased products to customers within promised timeframes.
Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
Assisted customers in selecting vehicles that met their needs and budget requirements.
Prospected for new sales and leasing customers via telephone and email
Sales Consultant
Robert Crist & Company RV
Mesa, Arizona
10.2020 - 05.2021
Managed customer inquiries via phone, email, and in-person interactions.
Educated clients on recreational vehicle features, warranties, and financing options.
Utilized CRM software to effectively track leads and follow up with prospects.
Analyzed customer needs and identified tailored solutions to meet requirements.
Negotiated sales agreements and payment terms for optimal outcomes.
Sales & Finance
Big Two Mitsubishi
Mesa, Arizona
06.2018 - 05.2020
Engaged customers through effective interpersonal skills to facilitate meaningful conversations.
Assisted potential buyers in selecting vehicles tailored to specific needs and preferences.
Compiled contracts and paperwork while recommending extended service and warranty options.
Utilized CRM software to manage customer relationships, enhancing satisfaction and increasing referrals.
Personal Banker SSAII
BBVA Compass Bank
Chandler, Arizona
09.2017 - 06.2018
Facilitated account openings and addressed inquiries regarding financial products.
Processed loan applications and conducted thorough credit assessments.
Cultivated relationships with clients to identify and meet financial needs.
Guided customers in opening and closing accounts, applying for loans, and making informed financial choices.
Supported customers with deposits, withdrawals, transfers, loan payments, and various banking transactions.
Fleet Manager
Big Two Toyota of Chandler
Chandler, Arizona
11.2016 - 03.2017
Facilitated transactions by quoting vehicle pricing, payment options, and trade-in values.
Managed online vehicle purchase inquiries via phone, text, and email communication.
Recommended tailored vehicle options based on customer preferences and requirements.
Demonstrated vehicle features and optional equipment to align with customer needs.
Tracked inventory using dealership management tools to meet customer demands.
Certified Sales & Leasing Consultant
Henry Brown Buick Gmc
Gilbert, Arizona
02.2014 - 11.2016
Guided customers in selecting vehicles aligned with preferences and needs.
Conducted test drives to showcase vehicle features and performance.
Provided financing options and negotiated terms for potential buyers.
Managed paperwork for vehicle sales, including contracts and registrations.
Utilized CRM software to track customer interactions and ensure timely follow-ups.
Sales Consultant
Volvo of Tempe
Tempe, Arizona
09.2013 - 12.2013
Assisted customers in selecting vehicles based on needs and preferences.
Conducted test drives to demonstrate vehicle performance and comfort.
Managed customer inquiries through phone, email, and in-person interactions.
Utilized CRM software to track leads and follow up with prospects effectively.
Retail Sales Associate
Arizona Snowbowl
Flagstaff, Arizona
12.2008 - 04.2013
Assisted customers in selecting products, providing thorough knowledge on outdoor gear.
Maintained store appearance by organizing merchandise displays and ensuring cleanliness standards.
Processed sales transactions efficiently through point-of-sale systems.
Managed inventory by restocking shelves and tracking product availability.
Demonstrated functionality of outdoor equipment to support informed purchasing decisions.
Greeted customers and facilitated assistance in locating requested items to enhance satisfaction.
Bartender
Flagstaff Brewing Company
Flagstaff, Arizona
07.2007 - 05.2009
Prepared and served diverse craft beers and cocktails to elevate customer experience.
Maintained cleanliness and organization of bar area, adhering to health standards.
Collaborated with kitchen staff to facilitate seamless service flow during peak hours.
Handled cash transactions and processed payments accurately at register.
Ensured consistent compliance with health and safety regulations.
Executed opening and closing duties, efficiently restocking supplies as needed.