Morgan Core
Austell,GA
Summary
I have 13 years of Retail and Customer Service experience. I have excel in leading teams to success, communication skills, preventing high theft within store/stores, Microsoft oce, working on technology, cash handling skills, hiring and developing associates within store/stores.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo
Atlanta, GA
06.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
FOOTWEAR TEAM LEAD
Academy Sports + Outdoors
Hiram, GA
12.2022 - 07.2023
- Assists with shoe inventory coming in and out such as mismates and/or broken items
- Customer Service..made sure customers always felt welcomed whenever they shopped in our stroe
- Open and Close Store
- Made sure tils for registers are out and the money is correct at beginning of shifts and end
- Handles returns and exchanges and also checked a return report every morning to ensure returns were being done correctly and product was in store
- Cash handling to make sure store had enough money for sale daily and for weekends
- Assist with bank deposits with Brinks
- Train and Develop associates within department and throughout store
- Network to find potential candidates
- Make sure planograms are up to date
- Merchandise footwear department
- Assist customers with shoes as far as styles and brands
- Drive shoe department sales daily..made sure we are hitting daily sale goals
- Assist with keeping Shrink within shoe department down and performing weekly bulk counts of shoes and products
- Always made sure team was up to date with policies and procedures
- Always had stands outside with product on sale so customer to come in an buy
- Always made sure to ship out shoe that did not have a pair or shoes that were stolen
ASSISTANT MANAGER
Footlocker
Atlanta
07.2022 - 10.2022
- Open and Close store
- Made sure store tils were counted correctly at start of shift and end of shift
- Customer Service..always made sure customers felt welcomes whenever they came in and shopped
- Interview and Hire
- Process Payroll weekly on Sundays
- Schedules for store associates
- Cash handling and made sure store had enough money each and every day
- Conducted returns and exchanges and also checked return log to make sure every return and exchanges was done properly
- Made sure planograms were up to date and store walls looked full
- Assisted with inventory whenever inventory team needed help with putting up shipment in stock room
- Assisted customers with shoes and clothing on a daily base, made sure their needs/wants are met
- Also attended workshops at other locations within Georgia
- Drive Sales daily within highest volume store which was 10 million; focused on sales goals that ranged from 10K a day to 60K a day
- Assist with keeping store shrinkage down and working with Loss prevention with any issues
- Always handled customer complaints and tried to de escalate issues
- Always made sure to check shoe release tracker night before and morning of big shoe release to ensure everyone winner had their size available
- Did bag checks and monitor security footage daily on Saturdays
- Checked over Loss prevention reports to make sure store was always in compliance
- Made sure to go new and improved policy updates with team monthly
- Hosted new hire onboarding workshops to go over company standards, policies, procedures, and answer any questions they may have
- Did weekly performance reports on team members to show where their at and where they need to be depending on career path
DISTRICT TRAINING MANAGER/STORE MANAGER
Journeys
US, GA
04.2017 - 06.2022
- Started of as co manager and promoted to store mananger in Jan 2018
- Ran lowest volume store which was 700K, 1.2 and 1.8 million stores from Alabama to South Atlanta
- Open and close store daily
- Counted tils to make sure money was always correct at beginning of shift and end of shift
- Had to do own store bank runs and nightly deposits to make sure store had enough money for the day/ weekend
- Customer service..always made sure customers had pleasant shopping experience
- Did hiring for home store and other stores
- Networked and Recruiting
- Trained and developed associates from home store and other stores within district
- Promoted several associates to leadership role(store managers, assistant managers, and sales leads)
- Won 100K increase within 1st year of being store manager…went 100K over actual sale goal
- Maitained audit excellence within home store (company standard was 3.5 and audits results was always .03 or under)
- Promoted to District training manager in 2021
- Ran 700k to 1.8million dollar stores
- Became audit certied in 2021 and conducted 3 audits from lowest volume to highest volume store
- Conduted diferent types of store visits within district
- Was over 13 stores within South Atlanta district from Cumberland mall to Locust Grove
- Did merchandising and planograms within home store and other stores.
- Performed weekly and monthly stock counts to make sure inventory was up to date for audits
- Ran refund and exchange reports to make sure returns and exchanges are done correctly
- Reached out to vendors to request more product whenever running low
- Hosted training session with managers monthly to make sure everyone is update on training
- Always walked malls to see what other companies are pricing their shoes and other items at
- Shipped shoes and other items out to warehouse and other stores weekly
- Always made sure team was up to date with company policies and procedures
- Always handled customers complaints and tried to de escalate issues
- Whenever stock counts were out of balance..always reached to Loss prevention team for help and assistance
- Hosted new hire orientation classes to go over policies and procedures, company standards, and answer any questions they may have
- Did weekly performance reports on team members to show where their at and where they need to be depending on career path
MERCHANDISING LEAD
Best Buy
Opelika, AL
06.2012 - 03.2017
- Started of as full time computer department sales associate then promoted in November 2012 to Computer Dept Lead
- Customer Service..made sure customers had a pleasant experience whenever in store
- Assisted with open and closing store
- Counted tils within store to make sure money was correct at start of shift and end of shift
- Assisted customers with product knowledge within computer department and also with Tablets
- Assisted Geek squad with software installations and worked on products having technical issues
- Worked in Customer service in 2014 as MCSA associate ( handled all calls and took sales over phone
- Worked as back oce(handled bank deposits and change orders with Brinks)
- Networked and Recruited
- Conducted store interviews when Job Fair took place
- Moved to Warehouse team in 2015 as merchandising lead
- Made sure planograms were up to date daily and weekly
- Merchandise
- Set up new releases from Movies to Games.
- Always made sure correct items were being sent out an received by inventory team
- Completed several overnights to reset store look
- Always helped out at other locations for inventory and remodeling
- Always ran reports to make sure team is up to date with sales and product knowledge
Education
BUSINESS ADMINISTRATION -
Auburn University at Montgomery
Montgomery, ALSkills
- Communication
- Microsoft Office
- Cash handling
- Training and developing
- Scheduling
- Networking and recruiting
- Merchandising
- Leadership
- Customer service
- Retail management
- Sales
Timeline
Teller
Wells Fargo
06.2023 - Current
FOOTWEAR TEAM LEAD
Academy Sports + Outdoors
12.2022 - 07.2023
ASSISTANT MANAGER
Footlocker
07.2022 - 10.2022
DISTRICT TRAINING MANAGER/STORE MANAGER
Journeys
04.2017 - 06.2022
MERCHANDISING LEAD
Best Buy
06.2012 - 03.2017
BUSINESS ADMINISTRATION -
Auburn University at Montgomery