Microsoft Office Suite
Morgan Cox
Fairfax,VA
Summary
Detail-oriented team player with strong organizational skills eager to secure entry-level Help Desk Technician position. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator
Core Education Services
10.2022 - 06.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined administrative processes for improved efficiency, allowing more time for curriculum assessment and student support.
Operations Coordinator
American University, OIT
01.2019 - 05.2022
- Developed strong relationships with vendors, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Operations Analyst
American University, OIT
01.2018 - 01.2019
- Performed inventory management analytics to shape material movements and purchasing, minimizing wasteful spending.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
B.A - Literature
Stockton University
Galloway, NJ01.2017
Skills
- Process & Procedure Improvements
- Project Management
- Attention to Detail
- Excellent Communication
- Problem-Solving and Critical Thinking
- Customer service experience
Accomplishments
Achieved Accountability Award in April 2024: Recognized out of 100+ employee start-up company for dependability and adaptability
Certification
- Microsoft Office Specialist: Excel Associate, 2021
- Microsoft Office Specialist: Outlook Associate, 2022
- CompTIA A+, In-progress
Hobbies & Interests
Word Puzzles, Jigsaw Puzzles, and Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Software
SmartSheets
SharePoint
ServiceNow
Languages
English
Timeline
Program Coordinator
Core Education Services
10.2022 - 06.2024
Operations Coordinator
American University, OIT
01.2019 - 05.2022
Business Operations Analyst
American University, OIT
01.2018 - 01.2019
B.A - Literature
Stockton University
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