Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Morgan Crews

Raymore,MO

Summary

I'm a Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [business] position. Ready to help my team achieve company goals. Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Car Detailer

Myself, At Home Job
02.2023 - Current
    • Maintained clean, tidy and safe work environment.
    • Vacuumed interiors of vehicles to remove dirt and debris.
    • Maintained car detailing equipment and supplies in optimal condition for daily demands.
    • Shined vehicle windows and windshields to remove water spots.
    • Provided exceptional customer service and addressed customer inquiries.
    • Applied protective agents, including sealants, to protect surfaces.
    • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
    • Reported daily work progress and encountered problems to management.
    • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
    • Wiped down and polished interior and exterior surfaces.
    • Followed safety guidelines for cleaning vehicles and equipment.
    • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
    • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
    • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
    • Removed dirt and debris from vehicle and equipment interiors.
    • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
    • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
    • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
    • Polished windows and mirrors of vehicles and equipment.
    • Inspected vehicles and equipment for visible damage.
    • Maintained records of cleaning activities.
    • Collected and disposed of trash in vehicle console spaces and under seats.
    • Used specialized cleaning products to remove stains from interior and exterior surfaces.

Crew Chief

IHOP
08.2022 - 11.2023
  • Trained all team members on key roles to maintain flexibility.
  • Managed team according to company standards and compliance requirements.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Immediately brought critical issues to customer service manager for resolution.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Utilized POS system to receive and process food and beverage orders.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Distributed food to waiters and waitresses to serve to customers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw training of more than [Number] team members.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Adjusted recipes based on ingredient availability or customer request.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Planned menus for different events, seasons and customer requests.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Documented attendance, participation and progress.
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Recruited and trained new members of guest service team.
  • Developed effective training plans based on department needs and objectives.
  • Educated clients on proper use of products and systems.
  • Introduced standardized training for cohesive learning environments.
  • Developed individualized training plans to achieve staff readiness.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Identified and recommended staff for key positions and departments.
  • Provided coaching and mentoring to employees.
  • Trained and mentored over 9 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Server

Johnny's Tavern
08.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Operated cash register and processed payments from customers.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food temperatures and kept records of all food items.
  • Assisted customers with carry-out service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Offered product samples, answered questions and helped customers find items.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Completed daily side work and opening and closing duties without fail.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Certified Trainer

Perkins Restaurant & Bakery
08.2019 - 07.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Documented attendance, participation and progress.
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Provided server training to all students.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Recruited and trained new members of guest service team.
  • Developed effective training plans based on department needs and objectives.
  • Educated clients on proper use of products and systems.
  • Introduced standardized training for cohesive learning environments.
  • Developed individualized training plans to achieve staff readiness.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Identified and recommended staff for key positions and departments.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Adhered to class plan and deadline-oriented training schedule.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Documented orders accurately to track sales and properly bill guests.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Operated cash register and processed payments from customers.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Offered product samples, answered questions and helped customers find items.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room and bar areas for signs of overcrowding.

Education

High School Diploma -

Belton High School
Belton, MO
05.2022

Skills

    • Strategic Planning
    • Interior Vehicle Cleaning
    • Automotive Detailing
    • Productivity and Time Management
    • Customer Service
    • Positive Attitude
    • ServSafe
      • Cash Register Operation
      • Training and Coaching
      • Problem-Solving
      • Strong Work Ethic
      • Quick Learner
      • Product and Service Knowledge

Accomplishments

  • I have Supervised a team of [4-6] staff members.
  • Documented and resolved customer complaints which led positive results.
  • Achieved certified trainer,and assistant manager position with strong work ethic and problem solving with accuracy and efficiency.
  • With lots of researching, time, and hands on experience I have learned how to start a basic automotive detailing business.
  • I was the Night manager doing 4 out of 5 jobs sometimes, Cooking, Managing, Hosting and serving until i got my crew in sometimes.
  • I'm a hard worker and i learn really quick. I'm always up to take on a challenge.

Timeline

Server

Johnny's Tavern
08.2023 - 10.2023

Car Detailer

Myself, At Home Job
02.2023 - Current

Crew Chief

IHOP
08.2022 - 11.2023

Certified Trainer

Perkins Restaurant & Bakery
08.2019 - 07.2022

High School Diploma -

Belton High School

Similar Profiles

CREATE PROFILE
Morgan Crews