Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Croft

Morgan Croft

Vidor,TX

Summary

Professional pharmacy technician with comprehensive experience in medication management and patient care. Strong collaborative skills and adaptability ensure seamless operations in dynamic environments. Known for precision in pharmaceutical processes, effective communication, and results-driven approach to patient safety and satisfaction. Skilled in inventory management, prescription preparation, and regulatory compliance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
01.2024 - Current
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.

Pharmacy Technician

Walgreens
11.2021 - 01.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Designated Hitter

Walgreens
11.2020 - 11.2021
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.

Cashier

Walgreens
06.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - General Studies

Vidor High School
Vidor, TX
05.2019

Skills

  • Pharmacy law compliance
  • Pharmaceutical calculations
  • Professional networking
  • HIPAA compliance
  • Immunization administration
  • Insurance billing

Certification

Immunization certification

CPR certification

Timeline

Senior Pharmacy Technician

Walgreens
01.2024 - Current

Pharmacy Technician

Walgreens
11.2021 - 01.2024

Designated Hitter

Walgreens
11.2020 - 11.2021

Cashier

Walgreens
06.2020 - 11.2020

Diploma - General Studies

Vidor High School

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